RevOps Manager Support Operations

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Key Role of Senior RevOps Manager in Support Operations

The Senior RevOps Manager: Support Operations at Apollo.io is a critical role with the main objective of making the support team more efficient and effective in maintaining customer satisfaction and revenue. This position involves enabling the Support/GTM management and the broader company leadership to scale up the support organization and automate processes for lower value accounts, ensuring the balance between high service quality and operational efficiency.

Team Integration and Support

Candidates are expected to be excellent team players who can create strong connections with the sales team and foster an environment where learning and growth are central to the team's development. The outcomes of this role lay the groundwork for substantial future growth.

Main Responsibilities

• Program & Campaign Building: Establish and execute customer campaigns during key lifecycle stages to manage risk, drive product adoption, and provide customer enablement while collaborating closely with internal stakeholders and the marketing team for content and deployment.
• Optimize for Retention: Analyze user behavior to boost engagement and utilize data-driven approaches to initiate, proactive support for account health across customer portfolios.
• Process Improvement: Systematize the Support playbook by automating from the Support Tech Stack, customizing Support tool layouts, and establishing workflow triggers based on product engagement data.
• Analysis: Work in concert with Support leadership to pinpoint retention trends and user experience pain points, leveraging analytical tools to forecast account health and predict renewals.

Desired Candidate Profile

Prospective applicants should have over 5 years of GTM Ops experience, with a strong inclination towards Support functions, and at least 3 years of SFDC Admin experience, SQL expertise is highly beneficial. The ability to collaborate across different departments and levels of seniority is crucial, along with a desire for personal professional development.

About Apollo.io

Apollo.io, situated in San Francisco, seeks to enhance its support operations through the strategic role of Senior RevOps Manager. This role is essential in fortifying the company’s growth trajectory through improved operations and customer retention strategies.

This job offer was originally published on RemoteOK