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As an IT Support Engineer at Blink Health, you'll bring technical expertise to the Service Desk team in a dynamic and growing environment. Your primary goal is to provide top-notch IT support to end-users and operational groups, ensuring a positive customer experience. With an undergraduate degree in Computer Engineering or Computer Science (or equivalent work experience), you will leverage your 2-5 years' experience to tackle a variety of challenges within the organization.
You will handle remote access technologies, support Windows and MacOS laptops, and manage mobile devices including iPhones and iPads. In addition, you'll ensure that desktop setups are efficiently managed during desk moves. Significant interaction with JIRA allows you to track and complete user requests while ensuring satisfaction.
Preventative maintenance and user training are part of your proactive strategy to mitigate future problems. Inventory tracking and liaising with departments such as Pharmacy Operations and Software Development underline the collaborative nature of your role. Being onsite during business hours and taking part in on-call remote support rotations enhance the responsive support structure Blink Health prides itself on.
Applicants must have over five years of IT support service experience, particularly in supporting various technologies such as MacOS, Windows, Okta, Zoom, and Google Suite. MDM application knowledge, including Jamf and Intune, is advantageous. Competence in video conference setup, IT asset tracking, and documentation are critical to the role. Support to a diverse remote user community is a strong aspect of the required skill set.
Candidates are expected to be professional, articulate, collaborative, service-oriented, and focused on teamwork. These qualities are integral to fulfilling the role's demands and contributing to the company's supportive culture.
Blink Health is located in Boise, Idaho, and offers a supportive work environment where your expertise as an IT Support Engineer will be highly valued. This role provides an opportunity to be part of a team committed to improving operations and delivering efficient IT services.
The position requires occasional travel to provide IT support and may involve non-standard work hours to meet the business needs of the organization.
This job offer was originally published on RemoteOK
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