Software Documentation Specialist

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Position Overview

A dynamic and leading company, specializing in integrated talent management and learning solutions, is seeking a Software Documentation Specialist. This role is fully remote, based in the Philippines, and requires working full-time in a US time zone. The salary range for this position is between 1600 - 1900 USD per month. The company focuses on providing robust and scalable software solutions that assist organizations in streamlining their workforce development processes.

The Software Documentation Specialist is responsible for ensuring the creation and maintenance of clear, accurate, and accessible technical documentation. This documentation is vital for both internal teams and external users to effectively understand and utilize the company's software solutions. The role involves close collaboration with product management, development teams, and customer support to produce comprehensive user guides, release notes, and other technical materials.

Key Responsibilities

The main responsibilities of the Software Documentation Specialist include:

• Developing, writing, and maintaining high-quality technical documentation such as user manuals, release notes, and API documentation.
• Collaborating with software developers, product managers, and customer support to gather the necessary technical details for documentation.
• Reviewing and updating existing documentation to ensure it remains accurate, consistent, and relevant.
• Organizing and structuring content to ensure clarity, conciseness, and user-friendliness for both technical and non-technical audiences.
• Ensuring documentation follows company standards and best practices in technical writing.
• Tracking product changes and ensuring timely updates are integrated into documentation.
• Creating visual aids such as diagrams and screenshots to enhance the understanding of technical content.
• Managing documentation projects, including timelines and deliverables, to meet product release schedules.
• Providing support and guidance to internal teams and customers on documentation-related inquiries.

Requirements

The role requires a Bachelor’s degree in Technical Writing, English, Computer Science, Information Technology, or a related field, or equivalent work experience. Proven experience in technical writing or software documentation, ideally within a technology or software development environment, is essential. A strong understanding of software development processes, programming concepts, and technical terminology is necessary.

Excellent written and verbal communication skills, with a keen attention to detail, are crucial for success in this position. Proficiency with documentation tools and platforms such as Microsoft Office, Adobe Acrobat, Confluence, or MadCap Flare is required. The candidate should be able to work both independently and collaboratively within cross-functional teams. Strong organizational and time management skills to handle multiple projects and deadlines are also vital. Familiarity with Agile development methodologies is considered a plus.

If you are passionate about creating clear, concise, and user-friendly technical documentation and thrive in a collaborative environment, this opportunity might be ideal for you. By joining this forward-thinking team, you will contribute to the success of innovative software solutions.

About the Company

The company is a recruiting firm designed to help US companies hire quality talent in the Philippines. They are committed to fostering a productive and positive work environment, focused on delivering excellence in integrated talent management solutions.

This job offer was originally published on Remotive