DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better. And for that, you’ll be loved by us, our customers, and the world in which we live.
Our Customer Success team is the largest organization in the world focused entirely on agreement processes and technologies. We are the Agreement Experts. With hundreds of thousands of successful customers worldwide, we know how to help our customers see results quickly. And that experience is just one of the reasons our customers trust us to connect, automate, and integrate their systems of agreement, everywhere they need to get work done. As part of our global team of Agreement Experts – in professional services, customer success management, learning and enablement, and customer support – you’ll bring your knowledge, insights, and proven expertise to help our customers achieve more than they ever thought possible.
The Partner Operations Support Lead will become the subject matter expert in the policies and processes of our partner program, responsible for owning and maintaining our support mechanisms and key back office processes of our go to market partner lifecycle, while helping build needed improvements to support a growing partner ecosystem.
The Lead will be responsible for ensuring we can effectively support our partners and internal stakeholders by overseeing our case management processes as well as through the execution of day to day program functions as executed by a team of Partner Operations Analysts, including improving the quality of our partner data, and supporting or driving the development of policy, process and operational documentation across all partner types. The Lead will maintain operational excellence in driving or supporting multiple cross functional initiatives with internal stakeholders that will drive simplicity, increase value, ensure quality, and scale in support of a rapidly growing Org.
This role requires excellent task management skills, attention to detail and a metrics-driven approach to prioritization. In addition, the Partner Operations Support Lead must be able to build relationships and trust across many of our internal organizations such as Legal, Revenue Operations, Enterprise Applications, GTM Operations, Partner Success, Sales and Business Development.
This position is an individual contributor role reporting to the Global Partner Operations Director and is designated Flex.
Customer Success I San Francisco, CA or Chicago, IL or Seattle, WA or Remote – US
This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.
Based on Colorado law, the following details are for Colorado individuals only: Colorado base salary range: $93,700 – $128,875 and eligible for bonus, equity and benefits
This job offer was originally published on Jobicy
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