Customer Support Engineer

As a Starburst Data Customer Support Engineer, you will be responsible for supporting our customers that submit break/fix and other technical problems. You’ll recommend approaches ranging from guidance on to tuning of JVMs to troubleshooting security and integration-related issues to ensure our customers can maximize their experience using Trino. You’ll also liaison with other teams including to ensure customers are serviced appropriately and in a timely fashion.
We’re looking for highly motivated individuals with backgrounds in deploying and debugging complex systems. Background in distributed systems, Hadoop, cloud technologies, security, DBMSs and navigating a complex Java codebase are beneficial technical skills. Equally important are strong communication skills, and the ability to function in a fast-paced dynamic environment when needed.
Trino encompasses a wide range of technologies, therefore a curiosity to learn and explore various approaches and solutions is a must, and most important is the desire and ability to learn and work cross-functionally in a highly customer success oriented company.


  • Respond to and resolve customer technical tickets within specified SLA windows
  • Contribute to our growing knowledge base
  • Collaborate with our pre and post sales teams to ensure cross functional alignment and customer satisfaction
  • Escalate and manage escalated issues with our Director of Technical Services and Engineering to ensure good outcomes for our customers

Valuable Expertise:

  • Setting up and tuning distributed processing engines
  • Authentication (LDAP, Kerberos)
  • Authorization technologies
  • SSL/TLS * Hadoop (specifically HDFS and Hive)
  • Docker and Kubernetes
  • Cloud technologies (AWS, Azure, GCP)
  • Security


  • Java
  • Bash
  • Python
  • SQL

This job offer was originally published on Jobicy

Published on: Jobicy


Customer support


September 5, 2022


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