Customer Support – Tickets (UK-Based)

ModSquad has partnered with multiple top-tier brands/clients across the globe and we need the best of the best in Customer Support!
Do you have a Customer Support – Ticket background?
Do you enjoy work-from-home and flexible schedules?
ModSquad is seeking Mod Contractors to join our network!
If you want the chance to work gigs on the coolest of client projects…then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary, and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that’s where we come in.
Our Mods bring super skills, a positive attitude, and a great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client’s product or services. Project gigs available now and more are on the horizon.
Our team provides customer service through Zendesk handling refunds, subscription cancellations, payment issues, feedback, feature request, tech issues, login issues, deletion of documents and accounts, and newsletter inquiries. We also handle any questions concerning Slideshare tickets.

Project Hours ( All Times Pacific):

5 pm – 12 am (Monday – Friday) Weekend – all-day
*Need to be available for at least one day during the weekend.

Commitment:

  • 20 hours per week
  • 90 days (as needed)

What We Are Looking For:

  • A superstar Tier 1 agent
  • Fast learner, adapts quickly to a fast-paced project
  • Knows how to quickly add some empathy sometimes
  • Able to personalize answers to different types of requests
  • Able to handle multiple types of admins and payment processors
  • Resourceful

WorkSpace Requirements:

  • Dedicated laptop or desktop computer with Windows 10 or above
  • Willingness to install MSQ security software and 2FA app on the phone

What’s In It For You:

  • The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
  • Flexible self-scheduling
  • Access to ‘Hot Gigs’ postings exclusive to the Mod Network
  • Work from home
  • Competitive hourly rate – Discussed during your first interview
  • Paid orientation
***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!
Please note: A Chromebook is not sufficient for ModSquad projects.


This job offer was originally published on Jobicy

Published on: Jobicy

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Customer support

Full-time

September 6, 2022

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