A home is the biggest investment most people make, and yet, it doesn’t come with a manual. That’s why we’re building the only app homeowners need to effortlessly manage their homes — knowing what to do, when to do it, and who to hire. With Thumbtack, millions of people care for what matters most, and pros earn billions of dollars through our platform. And as one of the fastest-growing companies in a $600B+ industry — we must be doing something right.
We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. We’re seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day.
At Thumbtack, we’re creating a new era of home care. If making an impact and the chance to do good inspires you, join us. Imagine what we’ll build together.
Thumbtack by the Numbers
Thumbtack’s Ops Data Science team is a tight-knit group charged with providing actionable insights for Thumbtack’s Trust and Safety, Support Operations, Sales, Partnerships, and Product Operations teams. We collaborate with various groups across the company on a wide variety of projects; everything from click-level data from our online HelpCenter, to call-level data from our outbound sales teams, to search- and conversation-level data between pros and customers from our product database. The Ops Data Science team is part of a global team of more than 40 data scientists across the United States and Canada.
As a Senior Data Scientist, you’ll partner with product and operations leaders in shaping the strategy for the Trust and Safety and Support Operations teams. Data Scientists also collaborate with partners in Internal Tools, Data Engineering, and Product teams on broader efforts where product and operations overlap. You’ll be a leading voice and proactive contributor driving impact on key focus areas such as user credentialing requirements, guarantee offerings, operationalizing user segmentations, developing unit economics for support teams, and scaling strategic initiatives while controlling costs. To accomplish this, you’ll be expected to quickly build technical and content expertise about our platform, as well as the touch-points through which the operations teams interact with our pros and customers. You’ll be involved in scoping, prioritization and execution of tasks related to new company initiatives and programs while also gathering, organizing and presenting insights, trends and predictions to partners and stakeholders.
If you don’t think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we’re looking for someone excited to join the team.
For candidates living in San Francisco / Bay Area, New York City, or Seattle metros, the expected salary range for the role is currently $140,000 – $175,000. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines.*
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
This job offer was originally published on Jobicy
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