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This posting is for the position of Account Director at Degreed, a company that specializes in upskilling and lifelong learning. The firm seeks to influence growth and innovation within the organizational learning sector. Located in Philadelphia, the role involves taking ownership of client relationships and ensuring value realization through effective account management strategies.
Degreed is a platform focused on delivering comprehensive learning experiences to enhance personal and organizational growth. It integrates various training and development methods, such as Learning Management Systems (LMS), courses, articles, and skill insights. Degreed supports businesses in fostering a learning culture that attracts and retains exceptional talent.
As an Account Director, the candidate will be part of Degreed's Customer Success Team. This role emphasizes driving both renewal and upsell opportunities while ensuring that clients achieve tangible results from the Degreed platform. The primary responsibilities include managing a portfolio of enterprise clients, ensuring satisfaction, and helping them maximize their investments in the company's offerings.
Client Management: Own gross and net retention targets, ensuring successful renewals and identifying upsell opportunities.
Strategic Account Planning: Work closely with clients to understand their needs and align Degreed's solutions with their strategic goals.
Value Realization: Actively manage client interactions to ensure they derive measurable outcomes from the solutions provided.
Relationship Building: Develop and maintain strong executive relationships, acting as a trusted advisor to significant stakeholders.
Change Management: Guide clients through any transitions and changes in their learning strategies to maximize the adoption of Degreed's solutions.
Cross-functional Collaboration: Coordinate with teams like Sales, Product, Engineering, and Professional Services to ensure client objectives are met.
The position requires various essential skills and qualifications:
Outcome-driven client management: Ability to deliver measurable ROI and value realization through a consultative approach.
Strategic foresight: Expertise in identifying growth opportunities and proactively mitigating risks associated with client accounts.
Strong Relationship Management: The capability to build trust and credibility with executives and economic stakeholders.
Change Management Expertise: Proven experience in implementing change within large organizations.
HRTech Knowledge: Familiarity with Learning & Development and talent management to align the platform's capabilities with client goals.
Product Knowledge: Skill at translating product features into actionable, tailored solutions for clients.
Negotiation Skills: Experience in managing complex negotiations and overcoming objections.
Effective Communication: Proficient verbal, written, and presentation skills.
Data Analysis: The ability to utilize metrics to inform decision-making and client interactions.
The expected compensation for this position ranges from $150,000 to $200,000 per year. This figure includes base salary and variable pay. Actual compensation will depend on factors unique to the candidate, such as skill sets, experience level, and certifications.
Degreed provides a comprehensive benefits package aimed at supporting the well-being and growth of its employees. The company promotes a healthy balance between personal and professional life while encouraging continuous development through a growth mindset philosophy. Notable benefits include:
A collaborative work environment that values diversity and inclusion.
Flexible work arrangements, including fully remote options for certain roles.
Opportunities for career advancement, aligning with personal strengths and aspirations.
Degreed adopts a flexible approach to work arrangements, with different positions offering either fully remote or hybrid work models. Tools such as Zoom and Slack are essential for daily communication and teamwork, especially in remote scenarios.
The work environment is adaptable, aiming to foster a culture of collaboration and open communication. This facilitates a productive space regardless of physical location, enabling staff to contribute effectively to the organizational goals.
Degreed is committed to promoting a diverse and inclusive workplace and follows fair hiring practices. The company does not discriminate based on race, color, religion, national origin, sex, age, or other protected categories.
For applicants requiring accommodations during the hiring process, Degreed emphasizes its dedication to inclusion, ensuring that everyone has the opportunity to participate fairly.
Overall, for a job seeker exploring opportunities in strategic account management within a growth-focused organization, the Account Director role at Degreed represents an excellent opportunity to contribute to innovation in learning and professional development.
This job offer was originally published on himalayas.app
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
