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The Account Manager position at iwoca is a vital role aimed at enhancing customer relationships and expanding business opportunities. As a trusted advisor, the Account Manager utilizes consultative sales skills to navigate complex product offerings. This role allows individuals to manage a diverse portfolio of businesses, aiming to drive revenue growth while providing superior customer service.
Founded in 2012, iwoca has emerged as a leader in the Fintech industry in Europe, helping over 100,000 businesses by providing flexible financing options. The company's mission is to empower small businesses to manage their cash flow and seize growth opportunities. iwoca's dynamic approach combines cutting-edge technology with data science, focusing on ensuring that finance remains relevant and accessible.
The work culture at iwoca emphasizes rapid expansion while encouraging a collaborative atmosphere. Employees are given opportunities to learn and grow practically, allowing them to lead projects that significantly impact small businesses. The role involves working closely with various teams, including Sales, Underwriting, and Quality Assurance, to enhance the overall customer experience, ensuring customers receive best-in-class service.
The main responsibilities of an Account Manager at iwoca include:
Converting customers and maximizing revenue through effective onboarding and nurturing of a portfolio of existing clients.
Managing the entire customer journey, ensuring all touchpoints meet customer expectations while adhering to compliance standards.
Building and maintaining strong relationships with small businesses, acting as an expert in the SMEs and business lending market.
Collaborating with internal teams to maximize customer satisfaction and feedback.
The ideal candidate should possess the following qualifications:
Proven experience in customer relationship management.
Strong consultative sales skills and the ability to articulate complex products to potential clients.
A strong track record of exceeding key performance indicators (KPIs) to enhance both personal and team performance.
Excellent communication skills with a commitment to delighting customers.
A growth mindset that aligns with iwoca’s mission of improving customer service and operational efficiency.
Eligible to work in the UK independently, as the position does not provide visa sponsorship.
The salary for this position varies based on location:
In Leeds, the base salary ranges from £30,000 to £37,000, plus a bonus structure with an on-target earnings (OTE) potential of 20%.
In London, the base salary ranges from £34,000 to £41,000, also with a bonus structure of 20% OTE.
At iwoca, work-life balance is deeply valued. The role is primarily hybrid, enabling employees to split their time between the office and remote work. Initially, employees are required to be in the office three times a week during the training month, reducing to once or twice a week afterward.
iwoca offers a comprehensive list of benefits designed to foster employee well-being and professional growth:
Flexible working environment conducive to personal time management.
Medical insurance through Vitality, including discounted gym memberships.
Generous holiday entitlements, including 25 days of annual leave plus additional perks such as an extra day for birthday celebrations.
Access to emotional and mental health support services via partners.
Share options, generous maternity and paternity leave, and nursery tax benefits.
Opportunities for paid volunteering, sabbaticals after four years of service, and extra leave for personal growth endeavors such as travel or studies.
A Learning and Development budget to support continuous learning, team retreats, and access to educational resources.
The Account Manager position at iwoca provides an excellent opportunity for someone looking to thrive in a fast-paced Fintech environment. With a focus on small business growth, strong team collaboration, and comprehensive benefits, it is suitable for individuals passionate about making an impact and delivering value to clients. Interested candidates are encouraged to apply if they meet the qualifications and aspire to grow both personally and professionally within iwoca.
This job offer was originally published on himalayas.app
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