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Pallon is a forward-thinking company that specializes in AI technology to improve municipal services. Initially a spin-off from ETH Zurich, Pallon is dedicated to developing AI systems that detect defects in sewer inspection videos. Their mission includes advising cities on effective management and fixation of sewer issues, with a broader goal of promoting sustainability. They aim to provide precise and objective data to reduce leakage, CO2 emissions, and urban flooding.
The position of Account Manager focuses on managing and enhancing relationships with existing clients primarily in the German market, as well as engaging with additional clients across Germany and Austria. The candidate will work closely with Sales and Customer Success teams and be responsible for identifying upselling and cross-selling opportunities to boost revenue growth. They will also conduct contract renewal discussions and ensure a high level of client satisfaction by providing strategic solutions for sewer management.
The applicant will engage in several important duties:
Manage a portfolio of existing clients and maintain high engagement and retention levels.
Identify opportunities for upselling and cross-selling to maximize account value.
Lead discussions for contract renewals, ensuring long-term commitments from clients.
Build and maintain robust relationships with decision-makers in municipalities, engineering firms, and inspection companies.
Serve as a trusted advisor, helping clients understand the ROI of Pallon’s solutions and guiding them effectively in developing strategies for sewer management.
Oversee the onboarding of new users and ensure the expansion of product usage among current accounts.
Track account health metrics to proactively address potential churn risks.
The job requires specific qualifications and experience:
A minimum of 3 years in B2B account management, customer success, or consultative sales, preferably in SaaS, AI, or industrial technology sectors.
Fluency in both German and English is mandatory.
A proven history of expanding customer accounts, increasing overall contract values, and successfully securing renewals.
Strong consultative sales skills with demonstrated experience in upselling and negotiating long-term contracts.
The ability to build and maintain significant relationships with key stakeholders in relevant sectors is crucial.
Experience using CRM tools (like HubSpot or equivalent) to manage account performance and renewals.
While not mandatory, the following qualifications would be beneficial:
Previous experience managing accounts in public utilities or similar sectors.
Experience in a fast-paced startup or scale-up environment.
Joining Pallon means being a part of a company that values positive impact on society and the environment. Employees can expect a fast-paced, engaging work environment where they contribute to meaningful projects. The company promotes a team-oriented culture, full of motivated, smart, fun, and supportive individuals. Employees are encouraged to participate in Employee Stock Option Plans (ESOP), gaining ownership in the company's future success. Notably, Pallon values diversity and encourages applications from women and under-represented groups. They believe in equality of opportunity and inclusivity in the recruitment process.
For candidates who are passionate about making a difference through technology and have relevant experience, this position at Pallon presents an exciting opportunity. The Account Manager role not only offers potential for professional growth but also allows individuals to contribute significantly to sustainable urban management initiatives. With a competitive salary package and a dynamic work environment, Pallon could be the next step in the career of a driven professional in technology or client relations.
This job offer was originally published on himalayas.app
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
