Application Specialist (m/w/d)

Related keywords: remote job germanyremote job in healthcarehealthcare remote job

Overview

Elekta, a leading organization in the medical technology sector, is looking for an Application Specialist (m/w/d) to enhance customer satisfaction and support healthcare professionals. This role focuses on providing training and service support to both internal and external clients, with the aim of improving the adoption of Elekta's products in clinical settings.

Role Responsibilities

As an Applications Specialist, you will be responsible for a variety of tasks aimed at ensuring high-quality training and support. Some of the key responsibilities include:

• Providing tailored training to customers, colleagues, and distributor specialists to maximize product use.
• Delivering professional support to Marketing/Sales, R&D, and international team members.
• Ensuring that customer requests are addressed in a timely and professional manner according to contractual standards.
• Supporting Marketing/Sales activities at exhibitions, conferences, and seminars when required.
• Building long-term positive relationships with customers and acting on their feedback to improve Net Promoter Score (NPS) and overall customer satisfaction.
• Actively contributing to service delivery to exceed customer expectations.
• Managing customer evaluations to monitor trends in performance and satisfaction.
• Serving as a liaison between customers and product development, expressing regional needs effectively.

Required Skills

To thrive in this role, the following skills and competencies are essential:

• Proficiency in Microsoft Office, Citrix, and CLM systems, relevant to the role.
• Working knowledge of Elekta's hardware and software products, with a solid understanding of the assigned product specialties.
• A strong clinical background in Radiotherapy and familiarity with clinical workflows.
• Excellent communication skills, both verbal and written, with strong presentation capabilities to communicate effectively to groups.
• Ability to engage with customers through various means, including phone and face-to-face interactions.
• Willingness to travel domestically and within the DACH CWE region up to 60% of the time.
• A Bachelor's degree or equivalent experience.
• At least one year of software training experience on healthcare/medical applications or other relevant software.
• Strong proficiency in both German and English, both written and verbal.
• A readiness to travel frequently, enhancing the opportunities for training and support.

Salary Information

While specific salary details for the Application Specialist role are not provided, industry standards for similar positions in Germany typically range between €50,000 and €70,000 annually, depending on experience and qualifications.

Employment Type and Location

This is a full-time position based in Germany. Candidates should be prepared for the role's travel demands and be flexible to meet the needs of the position effectively.

Conclusion

If you are passionate about making a difference in the healthcare technology field and possess the necessary skills and experience, this role at Elekta could be a fulfilling opportunity. The chance to train healthcare professionals and deliver valuable support makes this position a vital part of the company's operations. Interested candidates should apply through the internal career site at Elekta.

Elekta is continually seeking motivated and skilled individuals who are committed to improving health outcomes and saving lives through advanced medical technologies. This application specialist position underscores the importance of training and customer support in maximizing the impact of healthcare solutions.

This job offer was originally published on himalayas.app