Related keywords: entry level remote jobremote job entry levelmental health remote job
Unit4 is seeking a dedicated Application Support Consultant to provide professional, efficient, and effective support services to its customers. This role primarily focuses on resolving support cases and performing various tasks to ensure customer satisfaction. The position requires individuals who are eager to learn and contribute to a team-oriented environment.
In this role, you will be responsible for several critical tasks, including the following:
Investigating and resolving application-related issues reported through the case logging system.
Documenting problems thoroughly and ensuring that each issue is followed up until its conclusion in coordination with colleagues and relevant departments.
Processing support cases in line with defined Service Level Guidelines and handling customer escalations effectively.
Identifying opportunities for service improvements and raising these suggestions through appropriate channels.
Training and mentoring new team members, passing on product knowledge and skills.
Proactively communicating potential risks of escalation to the Team Leader and coordinating resource requirements.
Contributing to knowledge-sharing initiatives within the team to enhance overall customer experience.
Successful candidates must demonstrate the following skills and attributes:
Exceptional customer-facing skills, with a commitment to delivering exceptional customer service.
Experience with HRIS/HCM/Payroll systems, particularly related to Singapore Payroll, is crucial.
Familiarity with managing clock-in devices in relation to HRIS applications is preferred.
Strong analytical and problem-solving skills.
Excellent communication skills in English, both written and oral.
Basic understanding of Microsoft technologies, workplace processes, and IT infrastructure.
Ability to manage your time effectively, prioritize tasks, and meet deadlines.
A friendly and professional demeanor with a positive attitude towards tasks.
Capability to work independently as well as collaboratively within a team.
Familiarity with ServiceNow or similar tools is advantageous.
ITIL knowledge is a plus.
Basic knowledge of SQL is also helpful.
Working at Unit4 offers a unique culture defined by trust. Employees enjoy an environment that fosters:
Freedom and autonomy to achieve success in their roles.
A work-life balance, underscored by an uncapped time off policy and opportunities for remote work.
A chance to work closely with talented colleagues from whom you can learn and grow.
A strong commitment to sustainability, with initiatives like the Act4Good program, promoting socially beneficial actions.
A safe and inclusive environment enriched by various employee resource groups, covering interests such as women’s empowerment, Pride, mental health, and diversity.
Unit4 positions itself as a leader in providing innovative enterprise software solutions tailored for service organizations. They emphasize creating adaptive and self-driving software designed to enrich the work experience. Their approach to delivering ERP software centers on the people who use it, demonstrating a clear commitment to improving not just organizational efficiency, but employee satisfaction and well-being.
This position is based in Malaysia, and successful candidates may be required to work adjusted hours depending on customer support needs.
Overall, the Application Support Consultant role at Unit4 is an excellent opportunity for both entry-level and experienced professionals looking to make a significant impact in a dynamic environment. As part of a rapidly growing company, you’ll not only enhance customer experiences but also expand your capabilities and be involved in exciting projects that push the technological envelope. If you are passionate about customer service and want to grow your career in a supportive culture, consider applying to be part of this innovative team.
This job offer was originally published on himalayas.app
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
