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The position of Assistant Manager of Private Client Claims at Hagerty involves overseeing a team of claim adjusters, focusing on coaching and leading them to ensure quality performance, development, and compliance with state regulations. The role emphasizes maintaining excellent customer service and a high level of teamwork to handle a variety of claims.
The core responsibilities of this role include:
Performance Management: Regularly monitoring the workload of adjusters and conducting performance reviews based on set metrics. Managing escalated claims and ensuring compliance with policies and regulations plays a crucial role in this.
File Management: Handling complex claims, from drafting responses to complaints to reviewing coverage claims and approvals on reservation of rights letters. This also includes conducting thorough investigations into claims to ensure accurate and fair outcomes.
Team Leadership: Conducting staff meetings, leading department initiatives, and being a central support figure for Assistant Managers. This role requires delegating responsibilities and ensuring that all team members meet their goals effectively.
Customer Interaction: Acting as a point of escalation for client queries, maintaining high levels of customer service, and working closely with other business units. You will be responsible for ensuring complaints are addressed promptly and effectively.
Candidates interested in this position should possess the following skills:
Attention to Detail: The ability to produce high-quality work with a focus on accuracy.
Communication Skills: Exceptional verbal and written communication abilities to manage both internal teams and customer relations effectively.
Insurance Knowledge: A thorough understanding of insurance products relevant to the company's offerings.
Leadership Qualities: Experience in motivating teams and facilitating their professional development.
Problem Solving: Strong analytical and decision-making skills to handle claims efficiently and with the policy framework in mind.
Organizational Skills: Time management capabilities and the ability to multitask effectively within a fast-paced environment.
Additionally, candidates should be reliable, accountable, and demonstrate a strong commitment to teamwork. Familiarity with regulations applicable to public companies may also be beneficial.
The ideal candidate must be ready to work autonomously while also functioning effectively within a team. This includes the ability to develop and maintain confidential information responsibly. The Assistant Manager position is expected to lead by example in various situations, inspiring team engagement and driving quality customer service.
While specific salary details are not disclosed, Hagerty advertises competitive compensation alongside a range of comprehensive benefits. Candidates in certain jurisdictions are encouraged to contact Hagerty for detailed compensation information. The work culture is described as inclusive and supportive, making it an attractive option for potential employees.
Hagerty is characterized as a company driven by a passion for automobiles. They are committed to preserving car culture and fostering an enthusiastic community among their employees. Their culture is described as focused on meaningful work, investing in team members, and being part of a rapidly growing organization that values inclusivity and collaboration.
This role will appeal to individuals who are passionate about customer service in the claims management field and possess the requisite skills for team management. By leading an enthusiastic group of adjusters, the Assistant Manager will play a critical role in maintaining service quality and operational efficiency within Hagerty. If you possess the required skills and are ready to engage with a team committed to excellence, this position represents a promising opportunity in the world of claims management.
This job offer was originally published on himalayas.app
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
