Fresha is an AI-powered operating system designed for the global beauty, wellness, and self-care industry. It plays a pivotal role in connecting businesses such as salons, barbers, spas, medspas, fitness studios, and health practices. Trusted by over 140,000 businesses and 450,000 stylists, Fresha has processed more than 1 billion appointments worldwide. The company is based in London but has 15 global offices, including locations in North America, EMEA, and APAC, catering to a diverse international clientele.
Fresha is looking for an Associate Account Manager to enhance their team in Montreal. As the company continues to expand globally, this role is pivotal in managing partner relationships and driving revenue growth. The ideal candidate is someone who thrives in a fast-paced environment and is comfortable working independently. This position allows for significant commercial impact through the management of a diverse portfolio of accounts.
In this role, an Associate Account Manager will be expected to:
Own your portfolio: Establish and nurture long-term relationships with partners through regular engagement.
Drive commercial growth: Achieve key performance indicators (KPIs) across monetization, upselling, and retention by effectively communicating the value of Fresha’s services.
Execute with data: Analyze account-level reports to develop actionable plans for increasing revenue from existing accounts.
Reduce churn: Maintain proactive communication strategies to foster partner engagement and loyalty.
Collaborate broadly: Work with internal teams to ensure a seamless experience for partners across all touchpoints.
To qualify for this role, candidates should possess the following:
At least 2 years of experience in account management with a demonstrated record of driving revenue growth.
Complete sales cycle ownership: Proven experience from onboarding clients to ongoing revenue generation (2-3 years).
Experience managing small and medium-sized business (SMB) accounts and effectively generating incremental revenue in a high-volume environment.
Ability to manage a diverse portfolio and drive commercial outcomes, preferably in a Software as a Service (SaaS) context.
A team-oriented mindset, ready to assist colleagues and adapt as necessary.
Fluency in both English and French, with excellent verbal and written communication skills.
While not mandatory, the following experiences can set candidates apart:
Multi-product selling experience, adept at selling various services at once.
Familiarity with Customer Relationship Management (CRM) tools, particularly HubSpot.
Fresha values passion and potential just as much as specific skills, encouraging enthusiastic applicants to apply even if they do not meet every listed requirement. The company believes in nurturing growth and providing the support required for employees to excel in their roles.
Fresha has structured its interview process into several stages:
The entire process typically takes 3 to 4 weeks, with manual review of applications to ensure thorough assessment. Although the goal is to provide feedback within 7 days, high application volumes may result in longer response times.
Fresha provides a comprehensive range of employee benefits:
Work-life balance: Encouragement of taking 25 days of flexible leave annually.
Retirement benefits: Pension plans with up to 5.95% matching employer contributions and additional employer matching for RRSP (Registered Retirement Savings Plan) contributions.
Health insurance: Comprehensive coverage fully paid for by Fresha.
Additional perks: Access to wellness products/services through Perkbox and free counseling services.
Fresha is committed to establishing a culture where individuals from all backgrounds feel welcomed and valued. The company ensures a non-discriminatory hiring process, offering fair consideration for all applicants regardless of race, gender, age, or other legally protected characteristics. Fresha also acknowledges that applicants may have special accessibility requirements during the interview process and is ready to accommodate such needs.
In conclusion, this position offers a unique opportunity to contribute to an innovative company at the forefront of the beauty and wellness industry. With a supportive work culture, growth potential, and a commitment to diversity, Fresha invites candidates to embark on a fulfilling career as an Associate Account Manager.
This job offer was originally published on himalayas.app
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