Associate Education Monitoring Analyst

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Job Overview

The Associate Education Monitoring Analyst position at Qustodio offers an exciting opportunity for individuals passionate about ensuring children's safety in the digital world. Qustodio is headquartered in Perth, Australia, and operates under various brands such as 'Linewize', 'Smoothwall', and 'Qoria', offering solutions that protect children online. This role is critical as it involves monitoring students’ online activities to identify and manage potential safeguarding risks.

Company Background

Qustodio is a global leader in child digital safety technology. The company provides monitoring services used by schools and parental communities worldwide to safeguard children from inappropriate online content. Their solutions are utilized by over 27,000 schools and 6 million parents globally, protecting approximately 22 million children across 180 countries.

Job Responsibilities

As an Associate Education Monitoring Analyst, your primary duties will include:

  • Content Assessment: Monitoring keystrokes and screenshots to identify potential safeguarding issues concerning students' online activities.

  • Risk Identification: Alerting schools or Designated Safeguarding Leads (DSLs) about serious risks, including instances of suicide or illegal content.

  • Timely Response: Managing high volumes of content while meeting established response times to ensure quick and efficient handling of cases.

  • Collaboration: Working with team members to discuss unique incidents that may require additional expertise and escalating severe cases to senior team members.

  • Trend Analysis: Monitoring emerging trends in online behavior to keep the team informed and ready to address new challenges.

Required Skills and Qualifications

To succeed in this role, applicants should possess the following qualifications:

  • Language Proficiency: A high level of English, both written and verbal, is required.

  • Technical Literacy: Strong IT skills and familiarity with social media platforms, online games, and trending apps among youth.

  • Critical Decision Making: Strong ability to make quick decisions in high-pressure situations, often involving sensitive topics.



  • Interpersonal Skills: Excellent customer service and communication skills, enabling effective teamwork in a fast-paced environment.

  • Attention to Detail: A strong work ethic and high attention to detail are crucial for maintaining accuracy in monitoring tasks.

Desirable Attributes

Apart from the essential qualifications listed above, some desirable experience includes:

  • Previous experience in web or content moderation.

  • Work experience in situations dealing with vulnerable populations.

  • Familiarity with safeguarding laws and regulations.

Working Conditions

This role involves a full-time commitment, with working hours potentially requiring engagement on a 24/7 rotational basis. The start date for the position is set for 24th March 2025, and applicants can expect extensive training during the first six weeks of employment.

Important Application Information

Due to GDPR restrictions, only applicants based in the United Kingdom are eligible to apply for this role. Qustodio will conduct recruitment evenings for this position on February 4th and 5th, from 8 PM to 9 PM.

Support and Welfare

It's vital to note that the role requires dealing with sensitive content, which may be distressing for some. Consequently, Qustodio provides welfare services to support employees encountering challenging circumstances. Furthermore, successful candidates will undergo an enhanced check from the Disclosure and Barring Service (DBS), ensuring a safe working environment for both employees and the children they help protect.

Conclusion

The Associate Education Monitoring Analyst role at Qustodio is not just about a job; it is about becoming part of a mission that impacts millions of children worldwide. The role demands individuals who are empathetic, detailed oriented, and passionate about online child safety. If you are looking to make a difference and meet the qualifications, this is an excellent opportunity to consider.



This job offer was originally published on himalayas.app

Qustodio

United Kingdom

Translation

Full-time

January 31, 2025

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This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.