Associate Technical Communicator

Related keywords: call center remote jobeditor remote jobremote job no degree

Job Overview

The position of Associate Technical Communicator at General Dynamics Information Technology (GDIT) offers a unique opportunity for individuals looking to make a significant contribution in the area of technical editing and knowledge management. Although there is currently no active opening for this role, GDIT is actively seeking expressions of interest from potential candidates who possess the relevant skills and qualifications. This role is designed for individuals interested in being considered for future opportunities as they arise and is particularly suitable for those who are a good match for the Technical Editor Associate role.

Company Mission

At GDIT, the company's mission revolves around ensuring today is safer and tomorrow is smarter. This emphasis on improving systems and processes showcases GDIT's commitment to strategic workforce planning. Candidates are encouraged to submit their information to be considered when openings become available, reflecting GDIT's proactive approach to talent acquisition.

Role Expectations

As an Associate Technical Communicator, you will play a critical role in:

• Reviewing the usage and effectiveness of the knowledge management system and associated articles.
• Updating and enhancing existing knowledge bases to improve content and overall customer satisfaction.
• Creating job aids and standard operating procedures (SOPs) for incident and problem resolution.
• Identifying recurring incidents to prioritize job aid/SOP development.
• Performing operational duties to support compliance documentation pertinent to regulatory and industry practices.
• Coordinating the verification, approval, and processing of document revisions for the call center’s knowledge base.
• Tracking document activity to ensure timeliness and efficiency of processes.
• Conducting research and analysis to create new content and maintain existing documents, alongside technical writing and editing tasks.
• Providing customer support for document owners and stakeholders.

This function is vital for GDIT's commitment to delivering a cohesive and effective knowledge management strategy that will significantly enhance client and organizational outcomes.

Required Qualifications

To qualify for the Technical Editor Associate role, candidates need to meet certain educational and experiential requirements:

• Education: A Bachelor's degree (BA/BS), or equivalent experience - such as an Associate’s degree with two or more years of relevant experience, or a high school diploma/GED with four years of experience.

  

• Experience: While the position calls for zero or more years of relevant experience if the candidate holds a BA/BS, all expressions of interest are welcomed, with no specific prior work experience necessary for those with the right academic credentials.

• Technical Skills: Intermediate proficiency in the Microsoft Office Suite is required.

• Security Clearance: A Public Trust, Secret, or Top Secret security clearance may be necessary based on the contract's requirements, and candidates might need interim clearance to onboard.

• Skills: Candidates should be highly organized, analytical, and possess logical thinking abilities. The role necessitates a quick learner who can develop creative solutions tailored to audience needs, ensuring effective communication and delivery of information.

Preferred Qualifications

Although not mandatory, it is preferred that candidates have a Bachelor's degree specifically in English or Technical Writing to enhance their chances of success in the role.

Work Environment and Benefits

The Associate Technical Communicator position is hybrid based in locations such as Bossier City, LA, or New Orleans, LA. However, it's important to note that Louisiana residency is required for the role. GDIT provides various attractive benefits to its employees, including:

• A robust 401K plan with a company match.
• Comprehensive health and wellness packages designed to meet the diverse needs of employees.
• An internal mobility team dedicated to assisting employees in career advancement.
• Professional growth opportunities, including support for paid education and certifications, allowing team members to enhance their qualifications and expertise.
• Access to cutting-edge technology, fostering a learning environment.
• Paid vacation and holidays ensuring rest and rejuvenation.

Conclusion

While currently, the position for Associate Technical Communicator at GDIT does not have active openings, the company welcomes individuals who might fit this role and encourages them to express their interest for future opportunities. As a potential candidate, being thorough in your application highlights your proactive approach to joining a company committed to safety, technological advancement, and workforce development.

This job offer was originally published on jooble.com