AVP, Customer Strategy & Value Realization

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Overview

The job posting is for the position of AVP, Customer Strategy & Value Realization at League Inc., a cutting-edge platform technology company focused on enhancing healthcare consumer experiences. Founded in 2014, League has successfully raised $220 million in funding, and continues to innovate in the healthcare technology sector. This role involves strategic leadership to ensure customer-centric strategies are effectively developed and executed within the organization.

Position Summary

In the AVP, Customer Strategy & Value Realization role, you will take charge of defining and executing League's vision centered on customer satisfaction. Your initial responsibility will focus on creating resources and practices to help measure customer value effectively. This entails collaborating with internal teams and clients to establish key performance indicators (KPIs) and success metrics that align with customer goals.

Responsibilities

Your key tasks will include the following:

• Documenting best practices for value realization to ensure that customers receive the desired outcomes and improve retention.

• Collaborating with internal teams and customers to articulate key business outcomes and designing systems that monitor the value delivered, ensuring continual alignment with customer expectations.

• Utilizing analytics to produce value-based reporting for customers while presenting findings to customer stakeholders and internal teams.

• Coordinating with Customer Strategy, Product, and Content teams to integrate value realization into all touchpoints of customer engagement.

• Leading and coaching a customer strategy team to incorporate value realization materials into their workflow.

• Developing focused strategies for each customer that align with League's overarching business and revenue goals.

• Maintaining an up-to-date understanding of market trends, competitive dynamics, and technologies relevant to company objectives and customer needs.

• Cultivating strong relationships with key internal and external stakeholders.

• Presenting insights and recommendations to senior leadership to guide strategic decision-making.

Required Skills

To qualify for this position, candidates should possess:

• A minimum of 8–10 years of relevant professional experience, ideally in healthcare management consulting or strategic account management.

• Proven experience in a value realization or customer value team in a healthcare context.

• Strong leadership skills with experience managing teams of senior consultants and strategists.

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• Familiarity with developing user-facing solutions for digital health applications, particularly with major payors, health providers, or pharmacy retail sectors.

• Experience coordinating large, complex programs that deliver new digital solutions and working intimately with Product Management and Engineering teams.

• A preference for startup or growth stage technology experience, combined with a focus on digital transformation and consumer engagement.

• Excellent presentation skills to communicate findings effectively to diverse audiences.

• Ability to lead and mentor a team while fostering a culture of innovation and data-driven decision-making.

Compensation and Benefits

The compensation for this full-time position ranges between $173,800 to $260,600 per year, varying based on job-related skills and experience. In addition to competitive pay, League offers an array of employee benefits:

• Comprehensive health benefits including medical, dental, and vision coverage.
• A performance-based bonus program to reward your contributions.
• An Employee Stock Option Program that allows you to partake in the company’s success.
• Unlimited Paid Time Off to maintain a healthy work-life balance.
• Opportunities for professional development and mentorship.
• Flexible working conditions to suit your lifestyle and productivity.

Application Process

League emphasizes a straightforward hiring process with several key steps:

1. Confirmation email upon application submission.
2. A recruiter review of your application to assess alignment with company needs.
3. If aligned, a recruiter will reach out to discuss your goals and share specifics about the interview process.
4. The final step will involve an offer pending reference and background checks before you can join the team.

Diversity and Inclusion

League is committed to fostering diversity within its workforce. The company welcomes applicants from various backgrounds and ensures an inclusive hiring practice for all candidates.

Conclusion

The AVP, Customer Strategy & Value Realization position is an exciting opportunity for professionals committed to transforming healthcare consumer experiences. With an attractive compensation package and a focus on employee well-being and career development, this position is ideal for those looking to make a significant impact in the industry.

This job offer was originally published on himalayas.app