Business Architect - Key Accounts

Overview

The Business Architect - Key Accounts position at Five9 offers an exciting opportunity for individuals dedicated to enhancing the customer experience. Five9 is recognized as a leading provider of cloud contact center software, harnessing the benefits of cloud innovation to empower customers worldwide. Individuals interested in this role will join a team-focused company that values principles of diversity, equity, and inclusion.

Job Role and Responsibilities

As a Business Architect, the primary responsibility will be to work collaboratively with large enterprise key accounts to develop and execute strategies that facilitate platform adoption and ensure long-term client success. This involves:

• Collaborating with account teams to create multi-year technical adoption strategies.
• Leading workshops and presentations to drive platform adoption and promote growth.
• Partnering with Product Management to relay valuable customer insights for enhancing product features.
• Advising customers on the best practices for integrating AI and machine learning solutions into their operations.
• Providing architectural guidance on integrating Five9 solutions with customer systems and applications.
• Sharing knowledge on proven adoption patterns and documentation practices to enhance organizational learning.

Key Qualifications and Skills

Candidates for this position are expected to have:

• At least 12 years of experience in contact center technology, focusing on large enterprise solution architecture or technical consulting.
• Practical experience implementing and configuring Five9 solutions in expansive environments.
• A proven track record in facilitating successful platform adoption, particularly within Fortune 500 or similarly scaled companies.
• Familiarity with advising organizations on Generative AI or machine learning solutions, moving from strategy formulation to deployment.
• Strong expertise in handling APIs, integrations, and automation frameworks.

In addition to experience, the role demands excellent communication skills to connect technical solutions with strategic business outcomes for diverse audiences. Familiarity with JavaScript for integrations, and experience in presenting to large audiences are also needed.

Preferred Knowledge

While candidates are encouraged to meet the key qualifications, possessing additional knowledge in the following areas will be advantageous:

• Familiarity with CRM, WFO, IVR, and IP Telephony solutions.
• Understanding of enterprise architecture and systems integration concepts.
• Knowledge of AI prompt engineering and bias mitigation strategies.
• Proficiency in Python for understanding prototypes and automation concepts.

Work Environment and Flexibility

This role offers flexibility in work location. The position is fully remote for candidates living outside the 50-mile radius of San Ramon, California. However, candidates living within this geographical boundary will be required to work hybrid, attending the office three days a week on designated days.

Salary and Benefits

Five9 emphasizes pay transparency throughout the hiring process. For the Business Architect position, the expected U.S. base salary ranges between $125,900 to $321,000, which depends on various factors unique to each candidate, including experience levels, and specific job location. Additional elements that may supplement base salary include annual performance bonuses, stock options, and other incentive compensation plans.

Moreover, the reward package includes:

• Comprehensive health, dental, and vision coverage effective from day one, with the company covering a significant portion of costs.
• Short and long-term disability coverage, basic life insurance, and a 401k savings plan with employer matching contributions.
• Access to an innovative mental health support platform offering personalized care.
• A generous employee stock purchase plan and various paid leave options, including 12 weeks of paid parental leave.

Five9 is committed to fostering a diverse workplace and encourages applicants from various backgrounds, perspectives, and skills to apply. Emphasizing the value of diversity, Five9 aims to build an inclusive team that performs optimally.

Conclusion

The Business Architect - Key Accounts position at Five9 presents a remarkable opportunity for experienced professionals to influence the customer journey while working in a remote environment. Candidates are encouraged to assess their qualifications against the outlined requirements to seize this innovative career venture.

This job offer was originally published on himalayas.app