Business Process Manager - Quality Governance

Related keywords: customer success manager remote jobremote job microsoftcustomer service remote job part time

Overview

The Business Process Manager - Quality Governance position at First American is an exceptional opportunity for motivated individuals looking to influence quality management on a large scale. As part of the National Production Services division, this role focuses on the operational quality governance that supports various channels of First American Title. This position is available for full-time work

Company Culture

First American emphasizes a people-first culture that values diversity, inclusion, and employee well-being. The company has garnered numerous accolades, including being named one of the Fortune 100 Best Companies to Work For for eleven consecutive years. They also uphold positive work environments recognized for diversity, women, and LGBTQ+ employees.

Job Responsibilities

The core responsibilities of the Business Process Manager include:

• Leading the enterprise quality management function for GO Title.
• Enhancing stakeholder alignment and driving continuous improvement initiatives.
• Providing strategic and operational guidance for quality governance, which includes managing teams like Quality Leads and Senior Quality Leads.
• Monitoring performance metrics and ensuring effectiveness in corrective actions.
• Driving enterprise-level quality initiatives and overseeing Quality Management Systems (QMS).
• Establishing strategic partnerships with various stakeholders to facilitate better collaboration and operational alignment.
• Serving as a primary point of contact for significant quality issues.
• Conducting executive-level quality reviews and leading discussions around operational alignment.

Knowledge and Skills Required

Candidates are expected to have a strong set of skills including:

• Advanced knowledge of quality management systems and operational governance.
• Strong analytical skills and the ability to conduct root cause analysis.
• Proficient in stakeholder management and capable of building solid relationships.
• Excellent communication skills, particularly at the executive level.
• A strong customer-service-oriented approach to leadership.
• Familiarity with the Microsoft Office Suite and various reporting tools.

Education and Experience

To be eligible for this position, the typical educational background should include:

• A Bachelor’s degree in Business, Operations, Quality Management, or a related field (preferred).

Experience requirements generally include:

• Around 8 to 12+ years in operational, quality, or related business experience.
• Proven track record in leading quality governance and operational improvement initiatives.

Salary Range

The pay range for this role is $97,700.00 - $130,300.00 annually, determined by various factors such as job-related knowledge and geographic location. This range indicates the company’s willingness to reward relevant skills and experience fairly.

Leadership Philosophy

First American operates under a leadership philosophy that emphasizes transparency, partnership, accountability, operational excellence, and a customer-service-oriented approach. They believe that these principles lead to shared success and a healthier company culture.

Benefits

The company offers a comprehensive benefits package leading to enhanced employee satisfaction. This includes:

• Medical, dental, and vision insurance
• A 401k plan
• Paid time off and sick leave
• Opportunities for participation in an employee stock purchase plan.

This employment opportunity caters to people from various backgrounds, and First American encourages candidates, including those with criminal histories, to apply. They align with applicable laws concerning fair chance employment practices. Overall, First American aims to create a welcoming environment where individuals can bring their full selves to work, thus enhancing job satisfaction and productivity.

In conclusion, the Business Process Manager - Quality Governance role at First American is designed for strategic thinkers who can effectively manage quality initiatives while fostering a collaborative team spirit. With strong organizational support, a commitment to employee well-being, and a clear pathway for career development, this role stands to offer not just a job, but potentially a fulfilling and enriching career opportunity.

This job offer was originally published on himalayas.app