Business Travel Consultant (United Kingdom)

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Position Overview

The role is for a Business Travel Consultant at C&M Travel Recruitment, primarily focusing on serving UK-based clients during overnight hours. This position is ideal for individuals looking to work part-time in the travel industry while enjoying the flexibility of remote work. It combines responsibilities for booking travel itineraries, providing exemplary customer service, and managing ticket re-issues.

Work Environment

This position is home-based, which means the successful candidate will be able to operate from their own home setup. The role requires working during overnight hours, specifically between 8:00 PM and 8:00 AM, and involves 9 or 10-hour shifts. The working schedule consists of 4 days on and 3 days off, offering a balance that can be appealing to many employees, especially those who seek a better work-life equilibrium.

Responsibilities

As a Business Travel Consultant, the duties will include:

• Booking flights, car hire, rail, and hotels: Utilizing systems such as Galileo to create comprehensive travel plans for clients.
• Problem solving: Assisting clients with any travel changes or issues, including date amendments and re-issues.
• Customer service: Providing outstanding service to ensure client satisfaction, addressing their needs promptly and adeptly.

Required Skills

Candidates must possess a range of essential qualities that will enable them to excel in this role:

• Previous experience as a Business Travel Consultant is highly important, as this reflects an understanding of industry operations.
• Expert knowledge of Galileo: Familiarity and strong skills using this travel booking system are fundamental to performing the tasks effectively.
• Manual ticket re-issuing experience: This is critical for the position, as many clients will require amendments to their initial bookings.
• Exceptional customer service skills: Since the role involves direct communication with clients, strong interpersonal and communication skills are crucial to ensure positive experiences.

Salary and Benefits

The compensation for the Business Travel Consultant position offers a base pay of £34,000 per annum, alongside additional benefits, such as a 15% pay uplift for the hours worked between 10:00 PM and 8:00 AM, which can amount to approximately £2,000 to £3,000 extra per month. This attractive compensation model is a significant incentive for potential candidates.

Additional benefits include:

• Training: A comprehensive onboarding and training program, which includes 2 weeks of training in Birmingham and further training both at home and back in Birmingham. This training period is paid for, showcasing the company's commitment to developing its workforce.
• Holidays: The position comes with 25 days of paid holiday, allowing employees to enjoy time off while maintaining a healthy work-life balance.

Ideal Candidate Profile

The ideal candidate for this role will have a strong background in travel consultancy, specifically with hands-on experience with the Galileo booking system. They will be motivated by providing stellar customer service, willing to work non-traditional hours, and able to adapt quickly to the evolving demands of travel logistics and client needs. Patience, problem-solving abilities, and attention to detail are vital traits that will contribute to success in this position.

Conclusion

This role presents an excellent opportunity for experienced business travel consultants looking for a part-time remote position. Candidates who meet the outlined requirements can expect competitive pay and comprehensive training, making it an attractive option for those looking to further their career in travel consultancy. C&M Travel Recruitment is seeking dedicated individuals who appreciate the challenges of travel planning and excel in a client-focused environment.

This job offer was originally published on jooble.com