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Capital One is seeking a Principal Associate, Support Engineer to join their Capital One Software team. This is a full-time remote position available for candidates anywhere in the world. The successful applicant will play a pivotal role in ensuring the reliability, performance, and optimal functionality of Capital One's SaaS products. This summary outlines the job's responsibilities, requirements, and context for job seekers interested in technical support roles within the cloud technology space.
Founded in 1994, Capital One has established itself as a pioneer in the financial services industry, focusing on leveraging technology and data to provide innovative and personalized services. The company is notable for being one of the first large enterprises to embrace the public cloud, developing unique cloud and data management tools that cater to scalability needs. In 2022, Capital One launched its first B2B software solution, Slingshot, as part of their foray into the software sector, showcasing their commitment to digital transformation.
The primary focus of the Principal Associate, Support Engineer role entails:
Providing advanced technical support for complex technical issues that relate to systems and applications.
Supporting and troubleshooting microservices-based applications, which are critical in current enterprise architectures.
Writing and executing SQL scripts for data extraction and analysis, demonstrating a combination of technical and analytical skills.
Diagnosing and resolving software issues promptly to adhere to service level agreements (SLAs), ensuring customer satisfaction and operational efficiency.
Monitoring system performance to proactively identify and mitigate potential challenges before they affect users.
Maintaining thorough documentation regarding troubleshooting procedures, system configurations, and support processes to foster knowledge sharing.
Collaborating with cross-functional teams, including software developers, product managers, and platform engineers, to resolve complex technical issues effectively.
Engaging in root cause analysis with Level 3 support to enhance the resolution process over the long term.
Communicating effectively with customers regarding their issues, providing timely updates and solutions.
Identifying opportunities for automation to enhance efficiency and streamline repetitive tasks.
Contributing to continuous improvement initiatives and suggesting process enhancements to elevate the support team's performance.
Participating in on-call rotations to provide 24/7 support for critical incidents, ensuring swift and effective resolution during emergencies.
To thrive in this role, candidates must possess the following qualifications:
A Bachelor's degree in Computer Science, Information Technology, or a closely related field.
A minimum of 4 years of experience in system engineering and at least 3 years in software troubleshooting or customer support.
Candidates with the following attributes are highly encouraged to apply:
Experience with scripting languages such as Python or Bash.
Over 3 years of experience with public cloud technologies.
Familiarity with monitoring tools like AWS Cloudwatch, Splunk, New Relic, or Solarwinds for real-time system assessments.
Capital One offers competitive salary packages ranging from $106,700 to $121,700 for this remote role. Specific compensation is subject to location, and candidates may also receive performance-based incentives such as cash bonuses or long-term incentives. The benefits package includes a comprehensive set of health, financial, and other support services that promote overall well-being. It's essential to note that Capital One does not sponsor employment authorization for this position at this time.
Capital One is committed to fostering an inclusive work environment, upholding principles of non-discrimination in accordance with federal, state, and local legislation. They also have programs in place for individuals with a criminal history to ensure fair consideration in the hiring process.
This position is open for applications for at least five business days. Interested candidates are encouraged to submit their applications promptly to take advantage of this opportunity in a fast-paced SaaS organization. Note that Capital One maintains a drug-free workplace and adheres to applicable laws regarding background checks in hiring decisions.
For job seekers looking to grow their careers in technical support in an innovative, cloud-focused company, the Principal Associate, Support Engineer role at Capital One presents an exciting opportunity. The role not only offers a chance to work with cutting-edge technology but also provides a platform for professional growth within an organization recognized for its commitment to its employees' well-being and development.
This job offer was originally published on weworkremotely.com
October 22, 2025
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This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
