Capital One: Principal Associate, Support Engineer - Capital One Software (Remote)

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Overview of Capital One

Capital One, a prominent financial services company based in Texas, has been a pioneer in leveraging technology to enhance its operations since 1994. With a focus on innovation, particularly in the realm of cloud computing and data management, Capital One has made significant strides in building solutions to meet the challenges that businesses face around data governance and infrastructure management. In 2022, they launched Capital One Software to offer B2B software solutions like Slingshot, aiming to facilitate businesses in their data management journey at scale.

Job Title and Overview

The position available is for a Principal Associate, Support Engineer within Capital One Software's Support team. This role is fully remote, allowing flexibility for candidates from Anywhere in the World. It is an exciting opportunity for individuals who thrive in fast-paced Software as a Service (SaaS) organizations, focusing on providing exceptional technical support and ensuring optimal performance of SaaS products.

Responsibilities of the Role

In this role, the Principal Associate will perform various responsibilities that include but are not limited to:

• Providing advanced technical support for complex issues regarding system and application-related challenges, showcasing a high level of expertise in troubleshooting.

• Understanding and working with microservices architecture, along with troubleshooting microservices-based applications effectively.

• Writing and executing SQL scripts to extract and analyze data, which is crucial for diagnosing and resolving software issues promptly.

• Monitoring system performance and identifying potential issues proactively before affecting users.

• Creating and maintaining comprehensive documentation on troubleshooting procedures, system configurations, and support processes, which is vital for maintaining clarity within the team.

• Collaborating closely with cross-functional teams—including software developers, product managers, and platform engineers—to address complex technical issues effectively.

• Participating in on-call rotations to provide 24/7 support for major incidents, ensuring that emergency situations are addressed swiftly to minimize downtime.

• Identifying opportunities for automation to enhance efficiency in support processes and contributing to continuous improvement initiatives.

Basic Qualifications Required

Candidates interested in this role must meet several basic qualifications:

• A Bachelor's degree in Computer Science, Information Technology, or a related field.

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• A minimum of 4 years of experience in system engineering.

• At least 3 years of experience in software troubleshooting or software customer support, demonstrating proficiency in addressing and solving technical issues.

Preferred Qualifications

While the basic qualifications must be met, several preferred qualifications can enhance a candidate's desirability:

• Experience with scripting languages like Python or Bash, which can provide an advantage in automation tasks.

• A background of 3+ years working with public cloud technologies, which ties into Capital One's focus on cloud computing.

• 2+ years of experience using various monitoring tools such as AWS Cloudwatch, Splunk, New Relic, or SolarWinds to effectively manage, troubleshoot, and optimize system performance.

Salary Information

The salary range for this remote position averages between $106,700 and $121,700 annually, depending on the candidate's experience and the specific location from where they work. For those based in locations like McLean, VA, the salary range can go up to $133,900, while positions in Richmond, VA**, also fall within similar compensation ranges. Furthermore, the role includes opportunities for performance-based incentives, including cash bonuses or long-term incentives.

Employee Benefits

Capital One offers a comprehensive benefits package designed to support employees’ overall well-being. This includes health, financial, and other benefits that can enhance the work-life balance and job satisfaction of employees. The inclusivity of the benefits package reflects Capital One's commitment to fostering an inviting workplace.

Application Process

Interested candidates are encouraged to apply promptly, as applications are accepted for a minimum of 5 business days. Capital One promotes a drug-free workplace and is an equal opportunity employer, committed to providing a non-discriminatory environment for all candidates.

Conclusion

For job seekers in the fields of support engineering and SaaS, this role at Capital One presents an excellent opportunity for career advancement in a respected organization. Candidates with the right mix of technical knowledge, troubleshooting capabilities, and customer support experience stand to gain significantly from a role that not only promises a competitive salary and extensive benefits but also allows for substantial professional growth.

This job offer was originally published on weworkremotely.com