Capital One: Senior Manager, Customer Trust & Field Security Specialist - Capital One Software (Remote)

Related keywords: cyber security remote jobaccount manager remote jobcustomer success manager remote job

Job Overview

Capital One is looking for a Senior Manager in Customer Trust & Field Security to join their remote team. This role is crucial for bridging the gap between technical security measures and customer engagement, aiming to build and sustain customer trust. As part of a dynamic team, the Senior Manager will lead efforts to address customer security inquiries, aligning them with Capital One's security certifications and documentation. This position not only plays a pivotal role in enhancing customer confidence but also directly impacts product direction and overall sales strategy, reinforcing the commitment to cybersecurity and compliance.

Key Responsibilities

In this role, the Senior Manager will focus on several key areas to ensure the company's security posture is transparent and effective:

Customer Trust & Transparency: Develop and build upon the organization's existing Customer Trust Center to provide customers with self-service access to essential security, privacy, and compliance information.

Customer Engagement: Serve as a reliable technical and security advisor, providing guidance to customer security teams and aligning with their cybersecurity and business needs. The individual will act as a subject matter expert for sales and account managers during client discussions.

Industry Thought Leadership: Represent Capital One in external conversations regarding security and technology, helping to shape industry best practices while positioning the company's solutions as market leaders.

Go-to-Market & Sales Acceleration: Connect the dots between technical security measures and business outcomes. Make sure security messaging aligns with sales strategies, thereby promoting product adoption.

Cross-functional Influence & Collaboration: Work collaboratively with teams in engineering, legal, risk, cyber, and compliance to ensure that all security responses reflect the latest technical advancements and regulatory compliance.

RFI/RFP Response: Analyze and address cybersecurity sections of Requests for Information (RFIs) and Requests for Proposal (RFPs), providing accurate details about the organization's security controls and policies.

Security Documentation: Maintain a comprehensive knowledge base that covers the current security posture, including policies, certifications such as SOC 2 and ISO 27001, and compliance documentation.

Continuous Improvement: Identify trends in inquiries to enhance documentation and proactive communication strategies with customers.

Third-Party Risk & Due Diligence: Assist in third-party risk management processes, simplifying the evaluation of security postures for customers.

Product Roadmap Contribution: Provide valuable insights on emerging cybersecurity trends and customer expectations to influence the product roadmap effectively.

Security Sales Playbook Development: Prepare security sales playbooks designed to empower sales teams with messaging, handling objections, and applicable case studies.

Why Join Capital One?

Impactful Role: This position allows the Senior Manager to directly affect customer trust strategies and influence business growth and sales success.

Collaborative Culture: Team members will work closely with various teams across the organization in a vibrant, fast-paced environment.

Thought Leadership: An opportunity to participate in external representation and develop industry best practices.

Customer-Centric Focus: Play a role in empowering organizations to adopt Capital One's solutions confidently.

Qualifications Required

Candidates should possess the following skills and experience:

• At least 7 years in a cybersecurity or information security role, ideally with horizontal expertise across different domains.
• A minimum of 4 years in customer-facing roles, serving senior IT and security professionals as trusted advisors.
• A solid grasp of security frameworks and best practices combined with strong technical knowledge.
• Excellent written and verbal communication skills, capable of simplifying complex technical information for diverse audiences.
• Organizational skills and attention to detail, with a knack for managing multiple projects and deadlines.
• Proven ability to effectively influence and collaborate with cross-functional teams.

Preferred Qualifications

• Experience implementing scalable Customer Trust programs.
• A background in Third Party Risk Management.
• Strong business insight that translates technical concepts into business advantages.
• Professional certifications (e.g., CISSP, CISM, CIPP/E, or CompTIA Security+).
• Familiarity with cloud services (e.g., AWS, Microsoft Azure, GCP) and other cybersecurity technologies.

Salary Information

Capital One offers a competitive salary range for this position depending on the location of the candidate. For remote candidates, the yearly salary falls between $204,900 - $233,800, which reflects the expectations for this senior manager position. Additionally, candidates may be eligible for performance-based incentives, including bonuses and long-term incentives. Candidates hired in specific locations will see pay reflective of those areas.

Work Environment and Benefits

Capital One is committed to creating an inclusive work environment with support for employees' well-being, offering a comprehensive benefits package that varies based on work status and management level. The role also has observation standards including a focus on equity in employment opportunities and adherence to non-discrimination practices.

This job listing demonstrates Capital One’s commitment to individuals with diverse backgrounds, promoting a drug-free workplace and a proactive approach to accommodating potential applicants. As an equal opportunity employer, Capital One respects applicable local and federal laws regarding employment discrimination and criminal history considerations.

This job offer was originally published on weworkremotely.com