Capital One: Senior Manager, Customer Trust & Field Security Specialist - Capital One Software (Remote)

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Introduction Capital One, a renowned financial services company, is currently seeking a Senior Manager for Customer Trust & Field Security Specialist in their Capital One Software division. The position is remote, allowing candidates from anywhere in the world to apply. This role emphasizes cybersecurity expertise and the ability to engage with customers to bolster their confidence in Capital One's security protocols.

Role Overview This position is pivotal within the Customer Trust & Field Security team, acting as the primary expert on security matters as they relate to sales and business development. The Senior Manager will bridge the gap between technical security and the needs of prospective customers, ensuring that all communications regarding security are accurate, complete, and in line with established certifications. The successful candidate will influence sales strategies while driving transparency and engagement around security practices.

Key Responsibilities The responsibilities for this role are multi-faceted and include:

• Customer Trust & Transparency: Enhance ongoing programs like the Customer Trust Center, ensuring customers have self-service access to essential security, privacy, and compliance information.

• Customer Engagement: Serve as a trusted technical and security advisor, collaborating with customer security teams and IT leaders to meet their cybersecurity needs. Act as the internal expert on security, aiding sales and account managers in discussions.

• Industry Thought Leadership: Represent Capital One in external security and technology conversations, exemplifying best practices and asserting the company’s solutions as industry-leading.

• Go-to-Market & Sales Acceleration: Align technical security messages with business outcomes, working with sales and marketing strategies to drive product adoption.

• Cross-functional Influence & Collaboration: Partner with engineering, legal, risk, cyber, and compliance teams to create accurate security responses that reflect the latest technical and regulatory standing.

• RFI/RFP Response: Analyze and respond to customer inquiries regarding security protocols in RFIs and RFPs, offering detailed information on security controls, policies, and procedures.

• Security Documentation: Maintain and update records of security posture, covering security policies and compliance documentation.

• Continuous Improvement: Identify trends in customer inquiries to enhance documentation and communication strategies.

• Third-Party Risk & Due Diligence: Assist in third-party risk evaluation processes to help customers assess Capital One's security practices efficiently.

• Product Roadmap Contribution: Provide insights on evolving cybersecurity trends and customer expectations to help shape product direction.

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• Security Sales Playbook Development: Develop security playbooks to equip sales teams with effective messaging and strategies for client interactions.

Skills and Qualifications Potential candidates must possess a set of key qualifications to be considered for this position:

• At least 7 years of experience in cybersecurity, with an emphasis on a wide understanding of security frameworks and best practices.

• A minimum of 4 years in customer-facing roles, serving as a trusted advisor to senior IT and security leaders.

• A deep technical understanding of cybersecurity principles, data protection, privacy, and compliance frameworks.

• Familiarity with key cybersecurity concepts such as access control, encryption, and incident response.

• Excellent written and verbal communication abilities to effectively convey complex technical information to varied audiences.

• Strong organizational skills with a proven ability to manage multiple projects while paying attention to detail.

• Ability to influence and collaborate cross-functionally within diverse teams.

Preferred Qualifications The company values specific preferred qualifications, which include:

• Experience in developing scalable Customer Trust programs.

• 3+ years of experience with Third Party Risk Management programs.

• Strong business acumen to translate technical concepts into business value.

• Relevant professional certifications such as CISSP, CISM, CIPP/E, or CompTIA Security+.

• Experience with cloud technologies (e.g., AWS, Microsoft Azure, GCP) and cybersecurity technologies.

Salary and Benefits The salary range for this full-time role varies based on location. For remote roles, the compensation falls between $204,900 to $233,800 annually, along with potential performance-based incentives which may include bonuses and long-term incentives (LTI).

Capital One also provides a comprehensive benefits package designed to support a balanced lifestyle, including health, financial, and other wellness benefits. The eligibility for some benefits may depend on whether the role is full-time or part-time.

Conclusion This position at Capital One presents a rare opportunity for cybersecurity professionals to significantly impact security strategies and customer trust. By demonstrating expertise in cybersecurity combined with excellent communication skills, the Senior Manager can play a crucial role in fostering customer confidence and contributing to business growth. If you are passionate about cybersecurity and enjoy the challenge of integrating technical and business strategies, this role could be an excellent match for you.

This job offer was originally published on weworkremotely.com