Card Fraud Specialist

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Introduction

Nymbus is a leader in the fintech space, recognized for its innovative approach to banking and finance. The company is dedicated to reimagining banking with a modern core platform and advanced cloud-based technology that serves as the backbone for various financial institutions looking to modernize their services. Nymbus prides itself on its AI-first mindset, which means continuous improvement in workflows and client value delivery. The workplace culture emphasizes collaboration, accountability, and a strong commitment to execution.

Work Environment

This position is remote-first, which allows for flexibility in work arrangements. However, occasional travel may be necessary for client engagements, team planning sessions, or company events. The company's operating hours largely correlate with the Eastern Time Zone, and candidates from Eastern or Central time zones are preferred to ensure smooth collaboration among teams.

Position Summary

The Card Fraud Specialist is integral to safeguarding the financial assets and reputation of Nymbus and its clients. This role is especially suited for a detail-oriented and deadline-driven professional. The specialist is expected to manage complex investigations meticulously, from start to finish, ensuring that each process is handled with accuracy and accountability.

In this role, you will monitor real-time transaction data and alerts from various platforms including Lithic, Fiserv EFT, VisaDPS, Velera, and TransFund. The aim is to identify suspicious activity across a broad spectrum of potential fraud types, such as identity theft, account takeover, and card-not-present (CNP) fraud. You'll be responsible for conducting comprehensive investigations, accurately classifying cases, and making well-documented dispute decisions grounded in the investigation findings and relevant card network regulations.

A vital aspect of this position involves knowing the right time and routes to escalate issues for further action. The ideal candidate will analyze case facts, discern fraud types—including distinguishing between true fraud and first-party misuse—and route cases to the appropriate internal teams with detailed investigation summaries. Strong written and verbal communication skills are essential as this role requires regular interaction with cardholders, clients, processors, and internal stakeholders at various organizational levels.

Essential Job Functions

As a Card Fraud Specialist, your responsibilities will include:

• Monitoring card transaction activities across specified platforms to identify suspicious or high-risk behavior.
• Distinguishing between true fraud and first-party misuse, applying the appropriate investigation techniques for each scenario.
• Making sound and well-documented dispute decisions based on case findings, fraud classifications, and corresponding Visa and Mastercard regulations.
• Escalating cases to relevant internal teams with comprehensive summaries and recommended actions.
• Managing the full lifecycle of disputes and chargebacks, adhering to strict Visa and Mastercard response timelines.
• Assisting with general ledger reconciliation for dispute activity, ensuring accurate tracking of credits, debits, chargebacks, and recoveries across client portfolios.
• Engaging professionally with cardholders to verify transactions, collect necessary documentation, and explain outcomes, all while assessing credibility during investigations.
• Maintaining a structured case management workflow to manage multiple investigations with precision.
• Producing detailed and accurate documentation at every investigation stage, publicizing findings and decisions clearly.
• Contributing to fraud trend reports and risk insights, beneficial both internally and for client-facing initiatives.
• Monitoring emerging fraud schemes and drafting new or updated rules to strengthen detection controls.
• Helping develop Standard Operating Procedures (SOPs) and best practice documents.
• Keeping current with Visa/Mastercard rule changes and evolving fraud tactics that may impact dispute timelines and strategies.

Qualifications

Candidates applying for the Card Fraud Specialist role should meet the following qualifications:

• Exceptional organizational skills with the ability to manage a large volume of concurrent cases accurately.
• Extreme attention to detail to ensure precise investigations and dispute resolutions.
• Strong dedication to managing deadlines effectively.
• Clear and professional communication abilities.
• Sound judgment in decision-making processes concerning card fraud and disputes.
• Familiarity with indicators of identity fraud and first-party misuse.
• Preferably, some experience with card fraud platforms like Lithic, Fiserv EFT, VisaDPS, Velera, or TransFund.
• A basic understanding of general ledger reconciliation and associated money movements in dispute contexts is preferred.
• Background in fraud operations, fintech, or financial services is a plus.

Schedule and Salary

The schedule for this position is Monday - Friday, from 9:00 am to 6:00 pm EST, with rotating Saturdays as required. The salary range for this position is between $50,000 and $55,000 annually. Additionally, employees can expect annual cash bonuses and equity options based on role level and experience.
Nymbus offers generous benefits including a 100% remote working option, a 401(k) plan, comprehensive insurance covering health, dental, and vision, and flexible paid time off.

Conclusion

This is an exciting opportunity for professionals driven by a desire to combat fraud and protect financial assets. As a Card Fraud Specialist with Nymbus, you'll not only contribute to the integrity of financial systems but also be part of an innovative and forward-thinking organization.

This job offer was originally published on remoteOK.com