Cell Therapy Case Manager - East Coast

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Overview of Orca Bio

Orca Bio is a late-stage biotechnology company focused on redefining the transplant process by developing next-generation cell therapies. The company aims to improve survival rates for patients suffering from blood cancer and other conditions requiring transplants. With innovative approaches, Orca Bio is committed to not just replace patients' blood and immune systems, but also significantly enhance the quality of their lives.

Job Position: Cell Therapy Case Manager

The role of Cell Therapy Case Manager at Orca Bio is pivotal, especially for individuals diagnosed with blood cancers who are undergoing treatment. The successful candidate will operate mainly on the East Coast of the United States and will serve as the central point of contact for treatment centers. This position involves managing the case journey for patients receiving Orca-T treatments, ensuring a seamless experience throughout the process.

Responsibilities

The responsibilities for this role are extensive and include the following key functions:

Case Lifecycle Management: As the primary contact, the case manager will handle all aspects of the case management, from the intake of orders through product infusion and post-treatment follow-ups. This includes:

• Receiving, reviewing, and tracking case orders while adhering to internal Standard Operating Procedures (SOPs) and regulatory requirements.
• Facilitating the scheduling of products based on a plethora of factors such as patient treatment timelines, treatment center constraints, donor availability, and manufacturing capacity.
• Monitoring and updating case management software systems for accurate real-time data capture and audit readiness.

Customer Communication & Relationship Management: Building and maintaining relationships with the staff at transplant centers is essential. Responsibilities include:

• Proactively communicating updates on cases, confirming schedules, and coordinating documentation needs.
• Establishing trust and reliability in communications with treatment centers, escalating issues as necessary while ensuring a solutions-oriented approach.
• Partnering with internal teams to ensure an exemplary customer experience.

Cross-Functional Collaboration: The case manager must work closely with various internal stakeholders including Logistical, Manufacturing, and Medical Affairs teams to ensure compliance and fulfillment of customer needs. This includes:

• Supporting onboarding for new sites and training teams on software tools and case workflows.

Process Development & Continuous Improvement: A part of the role involves contributing to the efficiency of operations through:

• Developing case management SOPs, communication templates, and escalation protocols.
• Identifying opportunities to streamline workflows and improve service efficiency.

Team & Operational Support: The chosen candidate will participate in team meetings, training sessions, and provide support during peak times, ensuring that service availability is maintained, especially during Pacific Time business hours.

Required Skills and Qualifications

Candidates interested in applying for the Cell Therapy Case Manager position should possess the following skills and qualifications:

• 3-5 years of experience in patient case coordination, transplant scheduling, or healthcare operations, preferably related to oncology, cell therapy, or rare diseases.
• Experience with academic medical centers, transplant programs, or specialty practices is advantageous.
• Familiarity with regulated healthcare workflows, including HIPAA compliance.
• Strong organizational, communication, and relationship management skills are a must.
• Proficiency in using CRM or case tracking systems like Salesforce Health Cloud, Matrix, or TrakCel is preferred.
• A proactive and adaptable attitude that allows the candidate to thrive in dynamic environments while helping develop new capabilities.

Company Culture and Values

At Orca Bio, there is a strong emphasis on compassion and the urgency to improve patient access to treatments. The core values of the company include:

• Passion, Courage, and Integrity
• A commitment to excellence, ensuring the high quality of life for its patients.
• Encouragement of innovation and a culture that embraces a start-up mentality, allowing employees to challenge traditional practices.
• A focus on equal opportunity, celebrating diversity in the workforce, and ensuring strong, lasting solutions to the challenges they face.

Conclusion

This opportunity is not just a job but a chance to become part of a mission-driven organization making significant contributions to the healthcare field through innovative cell therapies. The Cell Therapy Case Manager role at Orca Bio presents a unique opportunity for individuals passionate about improving the lives of those battling blood cancers. With the right qualifications, candidates can expect to engage in a rewarding, impactful career while becoming a part of a supportive team that values excellence and compassion.

This job offer was originally published on himalayas.app