Clerk, Refund Accounting

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Overview

The position of Clerk, Refund Accounting at Carnival Corporation & plc offers a comprehensive role focused on processing refunds for reservations and Sail & Sign transactions. This includes managing travel agency commission payments and other related tasks vital to the efficient functioning of the company's financial processes. The role emphasizes interaction with various teams and some external vendors, making communication skills particularly significant.

Essential Functions

The essential functions required for this position include:

• Responding to inquiries in the Refund Inbox

• Conducting account and booking research along with journal entry preparation

• Reviewing checks and electronic payments

• Performing daily refund processes for both Reservations and Sail & Sign transactions

• Managing abandoned property processing

• Providing phone customer service for Revenue Accounting

• Engaging in additional assigned duties.

Skills and Qualifications

To qualify for the Clerk, Refund Accounting position, candidates should possess:

• A minimum of 2 years of customer service experience

• A high school diploma or GED, with an Associate’s Degree preferred

Knowledge, Skills, and Abilities

The ideal candidate should demonstrate strong analytical and auditing skills, coupled with both verbal and written communication proficiency. Furthermore, being proficient in Microsoft Office products, specifically Word and Excel, is required. The position entails the ability to spend extended periods in a stationary position, focusing on a desk/computer setup.

Work Conditions

The role is designated as remote, allowing employees to work from home. However, it may necessitate regular travel to Carnival's headquarters in Miami, FL, for occasional in-office collaboration. The job can be performed from various remote hubs including Orlando, Tampa, Atlanta, Houston, and Dallas; candidates from outside these areas must reside in specific states: FL, GA, TX, or NC.

Compensation and Benefits

While specific salary details for this position are not explicitly enumerated, Carnival Corporation values competitive salaries and recognizes individual contributions through an annual cash bonus program for non-sales roles, and an incentive plan for sales roles. The company supports career growth and offers a comprehensive benefits package, including:

Health Benefits:

• Cost-effective medical, dental, and vision plans

• Employee Assistance Program and various mental health resources

• Company-paid term life insurance and disability coverage.

Financial Benefits:

• A 401(k) plan with company matching contributions

• Employee Stock Purchase plan

• Paid time off for holidays, with full-time employees eligible for 8 company-wide holidays plus additional floating holidays.

• The vacation policy includes 14 days/year for full-time employees at the manager level and 19 days/year for director-level positions, with additional accrual for length of service.

• Sick time policy guarantees 80 hours of sick leave per year for full-time employees.

Other Benefits:

• Complimentary cruise opportunities and discounts

• Personal and professional development resources, inclusive of tuition reimbursement.

Company Culture

At Carnival Cruise Line, the goal is to deliver outstanding vacation experiences, promoting a culture grounded in fun, safety, and memorable customer service. Working at Carnival is about shaping joyful memories while making a positive impact on diverse communities and the environment. This positioning reinforces their commitment to ethical conduct, requiring integrity and respect in all dealings throughout the organization.

Conclusion

The Clerk, Refund Accounting position is not just a job; it’s an opportunity to be part of a global cruise line committed to providing exceptional customer experiences while fostering employee growth and well-being. For those seeking a fulfilling career in finance within a supportive and engaging environment, this role represents a remarkable opportunity to join the ranks of Carnival Corporation & plc.

This job offer was originally published on jobicy.com