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R1 RCM Inc. is a prominent provider of technology-enabled revenue cycle management services. The company is dedicated to transforming and addressing challenges that arise across various healthcare systems, including hospitals and physician practices. Headquartered in Chicago, Illinois, R1 RCM is publicly traded and employs a team across the United States and international locations.
R1 RCM’s mission focuses on being a trusted partner in managing revenue, which allows healthcare providers and patients to concentrate on what matters most. The firm prides itself on a scalable operating model that complements healthcare organizations' infrastructures. This approach aims to drive sustainable improvements in net patient revenue, cash flow, and operational efficiency while also enhancing the overall patient experience.
The role of the Client Delivery Manager focuses on overseeing client engagements specifically in the area of Hospital Underpayments. The individual in this position will ensure that clients receive exceptional service and will monitor workflows for internal operations. They will also oversee quality assurance, act as the main contact for issue escalation, and handle all client requests.
The Client Delivery Manager will be responsible for several key tasks, which include:
Supporting implementation project management under the leadership’s direction.
Managing schedules and agendas for client meetings based on project scope agreements.
Serving as the primary point of contact for clients and facilitating communication between clients and various operational areas, including Client Success and other service lines.
Utilizing spreadsheets and data visualization tools such as Excel and Power BI to prepare and present materials for client meetings.
Creating, delivering, and presenting standard and custom client-facing materials according to client specifications.
Analyzing and presenting numerical or statistical data using various techniques such as pivot tables and graphs.
Handling client requests via email and phone while ensuring clear understanding of their specific needs and managing expectations effectively.
Collaborating with the Client Success team to support business development initiatives and identify potential additional business opportunities.
Managing and presenting comprehensive case-level feedback to clients as required.
Maintaining a supportive and positive team culture that aligns with the core values of R1 RCM.
Keeping track of Client health through key performance indicators (KPIs) and proactively recognizing areas that might need escalation or intervention.
To be considered for the Client Delivery Manager position, candidates must meet specific qualifications, which include:
A minimum of 4 years of experience in either internal or external customer service.
Strong proficiency in Microsoft Office, particularly in using Excel for creating Pivot Tables, V Lookups, and other advanced functionalities (intermediate level or above).
Demonstrable experience in building reports, validating data, and providing analyses along with a background in quality assurance.
An ability to provide thoughtful feedback to both internal and external partners while supporting policy efficiencies across multiple stakeholders.
A proactive approach to identifying potential barriers and areas for growth to improve future operations.
This full-time position offers a base salary range between $69,556.00 and $114,234.05 per year. Factors that determine the individual salary include role, level, location, job-related skills, experience, and relevant education or training. Additionally, the role is eligible for an annual bonus plan with a target of 10%.
R1 RCM emphasizes career growth and provides its associates with opportunities to learn, collaborate, and explore new paths in their careers. They maintain a strong commitment to giving back to the community and ensuring employee wellbeing, which includes a competitive benefits package that addresses employees' health and welfare.
R1 RCM Inc. values diversity and is committed to equal employment opportunities. Their employment practices include recruitment, hiring, assignment, promotion, compensation, and training without discrimination based on several protected characteristics. Furthermore, the company provides accommodations for candidates with disabilities throughout the application process.
This dynamic workplace promotes the idea of achieving extraordinary results while consistently striving for customer success and improved healthcare experiences. The culture at R1 RCM is characterized by its dedication to support and community involvement, making it an excellent place for professionals looking to join a forward-thinking company in the healthcare sector.
This job offer was originally published on himalayas.app
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
