Client Director

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Overview of Aptia Group

Aptia Group is a prominent player in the field of employee benefits and pensions administration services. The company is dedicated to transforming the administration landscape, especially in an underserved market that presents vast potential for growth. Aptia serves around 1,100 clients in the US and UK markets, supported by shared services in both India and Portugal. This enables the company to assist over seven million individuals in leading healthier and happier lives.

In an emphasis on strategic growth, Aptia Group is heavily invested in the learning and development of employees. They believe in creating unique career paths for their team members, which reflects the company’s commitment to the professional growth of its workforce.

Company Values

The core values of Aptia—specialist, responsive, and thoughtful—are ingrained in the company culture, guiding their operations and interactions. Employees are encouraged to embody these values in their daily tasks, ensuring that client expectations are not only met but exceeded. The environment at Aptia is characterized as agile, fostering adaptability and innovation.

Job Role: Client Director

The position of Client Director is now open at Aptia Group, offering a remarkable opportunity to contribute to both the strategic commercial development and the operational management of client relationships. This is mainly focused on maintaining service solutions for a designated portfolio of high-profile clients and acting as an ambassador for Aptia at all times.

Key Responsibilities

The role encompasses a variety of significant duties, including:

• Management of account activities for a specific group of key clients.
• Oversight of daily client operations based on agreed-upon KPIs.
• Effective engagement with client needs while managing risks and adhering to established procedures.
• Driving growth in client revenue, aligned with internal targets set by the Client Portfolio Leader.
• Ensuring client retention and minimizing attrition.
• Improving operational performance while managing costs effectively.
• Acting as the commercial lead, implementing innovative financial and contractual solutions as needed.

This position is defined as a hybrid role, allowing employees to work both from the Aptia office in Edinburgh and their home. This flexibility can contribute to a balanced work-life integration.

Required Skills and Experience

Aptia seeks candidates with the following qualifications:

• A solid understanding of the complexities associated with pension scheme administration, specifically DB specialist knowledge.
• Experience in working with clients in a third-party administration environment.
• Proven ability to deliver results in a targeted environment, with a strong grasp of managing costs effectively to ensure profitability.
• Exceptional leadership and communication skills, along with proficient interpersonal abilities.

Candidates with a proven track record in these areas would significantly enhance Aptia's ability to meet its strategic goals and maintain strong client relationships.

Salary Information

While the job listing does not provide explicit salary details or ranges, it is essential for prospective applicants to consider that similar positions typically offer competitive compensation based on experience and industry standards. Candidates may inquire during the interview process to gain more clarity.

Working Culture and Inclusion

Aptia Group prides itself on being an Equal Opportunities employer, celebrating the diversity of its team. The company is committed to fostering a work environment where every employee feels valued and has the support needed to succeed in their respective roles. Reasonable adjustments can be made to accommodate individuals during the recruitment process, emphasizing their commitment to inclusiveness.

Application Process

Interested candidates are encouraged to apply by submitting their CV. Engaging with Aptia offers a unique chance to be part of a growing enterprise that is focused on making a difference in people's lives through innovative solutions in administration services. Individuals eager for a dynamic work environment that values learning and development will find this position at Aptia particularly appealing.

By joining Aptia Group, individuals will not only have the opportunity to advance their careers but also be part of a mission-driven organization that prioritizes client satisfaction and employee growth.

This job offer was originally published on jooble.com