Client Services Representative 1

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Overview of the Position

The Client Services Representative 1 is a vital role within IQVIA, serving as the main point of contact for various vendors related to events, including Venue, Food & Beverage, and Audio-Visual services. This position supports the logistics planning for compliant and successful meetings on behalf of the client’s field force sales representatives.

Key Responsibilities

In this role, you will collaborate closely with the client’s Core Team, which includes meeting planners and speaker bureau planners. Your primary responsibilities will include:

• Coordinating logistics for meetings and ensuring adherence to the client’s business rules and budget.
• Securing and confirming venue bookings, while ensuring compliance with business rules and standard operating procedures (SOPs).
• Planning and confirming the Food & Beverage requirements based on the meeting’s needs, including special requests.
• Reviewing and securing audio-visual equipment as per the requirements of speakers and representatives.
• Maintaining effective communication with meeting planners and vendors throughout the meeting lifecycle to ensure seamless execution.
• Complying with established timelines and service level agreements (SLAs) to ensure timely task completion.

Qualifications Required

To excel in this position, candidates should possess the following qualifications:

• 2+ years of experience in events planning and/or customer service, particularly in a phone-based customer service role catering to US clients.
• Familiarity with US cultural norms to effectively engage with stakeholders and clients.
• A Bachelor's Degree is required, along with proficiency in Microsoft Office, including Word, Excel, PowerPoint, Teams, and Outlook.
• Experience with tools like SharePoint, Salesforce, and Smartsheet is preferred.
• Strong communication skills are essential, with the capability to clearly articulate needs and resolve issues effectively.
• Ability to multitask and maintain attention to detail while accommodating flexible work hours, including potential onsite meetings.

Preferred Skills

Candidates with specific skills that will be advantageous include:

• Experience in the Pharma Industry or relevant meeting planning experience.
• Proficiency with tools such as Twilio CRM software and advanced telecommunication systems.
• Exceptional customer service skills and a strong sense of urgency in problem solving.
• Flexibility to adapt to changing priorities and the ability to work in a fast-paced environment while also being capable of independent work.

Working Environment

This position is primarily remote, allowing for flexibility, although it requires a conducive workspace with reliable internet speed and the ability to manage telephone communications. The work hours are aligned with US business hours, with the need to be flexible during peak seasons.

Company Overview

IQVIA is recognized as a leading global provider of clinical research services, commercial insights, and healthcare intelligence, primarily aimed at the life sciences and healthcare industries. By leveraging intelligent connections, IQVIA accelerates the development and commercialization of innovative medical treatments, ultimately aiming to improve patient outcomes and population health on a global scale.

Final Thoughts

If you are interested in becoming part of a team that values excellence in client service and logistics coordination, this role at IQVIA may be an excellent fit for you. Strong customer service skills, a detail-oriented attitude, and a passion for facilitating impactful events in the healthcare space will be pivotal for success in this position.

This job offer was originally published on himalayas.app