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Simplyhealth is a health company dedicated to revolutionizing access to healthcare in the UK through affordable, innovative health and wellbeing solutions. They aim to empower individuals to take control of their health and strive to make a positive impact on people, communities, and the environment as a certified B Corp. The position of Clinical Services Manager is a significant role within the company, based in Winchester, Hampshire.
As a Clinical Services Manager, the primary responsibility will include leading a dedicated team that provides expert support to member dentists, their teams, and patients. The role involves:
Managing the Clinical Services Hybrid teams to ensure the effective facilitation of communications and resolutions between patients and dentists.
Overseeing the handling of regulated complaints, ensuring they are dealt with promptly and effectively within stipulated timelines.
Mitigating risks in member practices to protect the brand and retain patient numbers while avoiding reputational damage.
Making decisions regarding the suitability of practices for the Excel program based on quality visits within required time frames, including assessing potential risks to the business.
Coordinating responses to all regulatory and legislative queries, ensuring compliance and support in these areas.
Attending key events, including the Practice Advisor Conference, interacting with clients across the country to enhance relationships.
Collaborating with internal teams, specifically field-based teams, to deliver quality service and support.
Line managing and developing team members, fostering an environment aligned with company values and excellence in expectations.
To be successful in this role, a candidate needs to demonstrate a blend of skills and qualifications, including:
Extensive experience in healthcare management, particularly within clinical services.
Strong communication and interpersonal skills to facilitate productive dialogue between patients and dental professionals.
Ability to manage sensitive matters, demonstrating sound judgment and decision-making abilities in complex situations.
Knowledge of regulatory requirements and standards within the healthcare sector.
Leadership capabilities to inspire and develop a team, fostering a collaborative and goal-oriented work environment.
Proficiency in risk assessment and management to identify and mitigate potential threats to practice sustainability.
The Clinical Services Manager position offers a competitive salary range between £44,000 and £48,000 annually. This compensation reflects the incumbent's experience and the critical nature of the position in ensuring the integrity and quality of healthcare services provided by Simplyhealth.
Fostering a positive workplace culture, Simplyhealth’s commitment as a B Corp signifies an emphasis on social responsibility, creating a fulfilling work environment that goes beyond financial metrics. The organization aims to support its employees with continuous professional development and career growth opportunities.
To summarize, the Clinical Services Manager position at Simplyhealth is pivotal for leading a dedicated team that ensures quality care and effective complaint resolution in the dental sector. The role requires a mix of management skills, clinical expertise, and a passion for enhancing healthcare access. With a competitive salary and a focus on community and environmental impact, it presents an attractive opportunity for those looking to contribute positively to the healthcare environment in the UK.
This job offer was originally published on jooble.com
April 19, 2025
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This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
