Collections Agent - remote & no evenings/weekends!

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Job Overview

The position in focus is for a Collections Agent at Capita, a trusted name in the financial services sector. This role caters to individuals who wish to engage in meaningful customer interactions without the constraints of traditional working hours. The job is structured around a full-time, remote setup that allows employees to work Monday through Friday from 9 am to 5 pm, with the added benefit of not requiring weekends or evenings. Additionally, all Bank Holidays are recognized as non-working days, enhancing work-life balance for employees.

Responsibilities of the Role

The core responsibilities of the Collections Agent revolve around engaging with customers facing potential financial difficulties, specifically concerning car finance commitments.

• Understanding customers' financial situations to provide tailored options and solutions.
• Building rapport and engaging in meaningful conversations to ensure excellent customer service.
• Handling both inbound and outbound calls, as well as email communications.
• Completing accurate financial calculations in response to customer inquiries.
• Complying with all regulatory requirements and receiving necessary training to ensure best practices.

Candidate Requirements

To be eligible for this position, the company seeks candidates who possess the following skills and experience:

• Prior experience in collections or work within a call center environment, specifically in financial services.
• A confident demeanor when speaking on the phone and a propensity to ask pertinent questions to fully grasp the customer's circumstances.
• Ability to make informed decisions that consider the client's risks and the customer's needs.
• Strong empathy and understanding for customers, especially during challenging conversations.
• Proficiency in literacy and numeracy skills essential for written communication and financial computations.
• A proactive attitude towards learning and development to enhance personal skills.

Salary and Benefits

The annual salary for this position stands at £22,542. The role offers several attractive benefits aimed at promoting work-life balance and employee wellbeing:

• Fully remote working conditions, removing travel costs and hassles.
• World-class training with opportunities for career advancements, prioritizing the promotion of internal candidates.
• Generous leave with 23 days of annual leave that increases to 27 days with tenure.
• Recognition of all Bank Holidays as non-working days.
• Access to Private Medical Insurance and Health Assessment plans.
• Pension schemes and various life assurance options, alongside generous paid maternity, adoption, and parental leave policies.
• Regular availability of optional overtime, allowing employees to increase their earnings.
• Discounts across a vast range of services, including retail, health, wellbeing, travel, and technology.

Application Process

Potential applicants are encouraged to apply through the Capita careers page. Here’s the usual process:

1. Submit an application to be reviewed by the global recruitment team.
2. Eligible candidates will undergo a video interview with a recruitment team member.
3. Successful applicants will have the opportunity to carve out their career path within Capita.

Capita prides itself on being an equal opportunity employer. It has a strong commitment to diversity and aims to create an inclusive work environment. If applicants require adjustments during the interview process or for their application, they are encouraged to reach out for necessary accommodations. This shows the company’s dedication to supporting candidates with varying needs, ensuring every focused individual has equal footing during the hiring process.

Conclusion

This role not only involves direct engagement with customers but also carries significant responsibilities aimed at ensuring all interactions yield fair and positive outcomes. With the outlined benefits and flexible working terms, candidates searching for a balanced work environment in the financial sector should consider applying for this Collections Agent position at Capita.

This job offer was originally published on himalayas.app