Collections Specialist (Spanish & English) - Remote

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Overview

Michael & Associates, Attorneys at Law, based in Austin, Texas, is seeking a Bilingual Legal Collections Assistant for a remote position. This role is intended for individuals based in Mexico who are proficient in Spanish and English. This opportunity allows you to contribute to the firm's billing and collections processes while also supporting the administrative tasks required by attorneys and staff.

Position Details

The Collections Specialist position is critical for maintaining client relations and ensuring seamless communication between the firm and its clients. You will primarily focus on collections while providing administrative support to the team. This position is characterized by the firm's commitment to fostering a professional and supportive work environment.

Key Responsibilities

The responsibilities of the role include:

Client Communication

• Conduct outreach via phone, email, and text regarding account balances.
• Explain payment options and offer assistance to clients in resolving their account concerns.
• Maintain high standards of customer service while communicating in both English and Spanish.

Administrative Support

• Assist attorneys and staff with scheduling, preparing documents, managing files, and maintaining correspondence and records.

Account Management

• Keep accurate records of client accounts.
• Track outstanding balances and execute timely follow-ups.
• Document all collection activities and updates to accounts.

Bilingual Client Support

• Serve as a primary contact for clients speaking both English and Spanish.
• Ensure clear communication flows and enhance the overall client experience.

Required Skills

To be eligible for this role, candidates must possess the following qualifications:

• 2+ years of experience in collections, accounts receivable, or equivalent roles focused on collections.
• Professional fluency in Spanish alongside strong English communication skills.
• Excellent customer service and negotiation abilities.
• Strong organizational skills and capacity for multitasking.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Must have access to a reliable laptop or desktop computer, a quality headset, and dependable high-speed internet.

Salary and Benefits

The salary for this position is $7 USD per hour, making it essential for candidates to evaluate their expectations accordingly. The firm emphasizes a positive work culture with numerous benefits, including:

• A permanent remote work setup.
• Opportunities for career growth and advancement.
• An innovative culture that encourages collaboration and the sharing of ideas.
  This unique work flexibility allows employees to thrive in a supportive environment while enhancing their professional development.

Application Process

To apply for the Bilingual Collections Specialist position, candidates are required to submit an updated resume that highlights their relevant collections experience. This should include specific responsibilities, notable accomplishments, and detailed account management background.

Company Overview

Michael & Associates is a prestigious law firm known for its client-centric approach in Austin, Texas. The firm values commitment to high-quality service and efficient communication, making this position vital for upholding their standards of excellence in client relations.
The firm has a history of supporting employees in utilizing their skills in a full-time capacity while ensuring long-term job security, as evidenced by its willingness to invest in training and support for the selected candidate.

Conclusion

This is a remarkable opportunity for bilingual candidates with a passion for customer service and a background in collections. Joining Michael & Associates as a Bilingual Collections Specialist not only means a stable job with a supportive team but also opens doors for future career advancement in a thriving legal environment.

This job offer was originally published on himalayas.app