Community Guide Case Manager

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Job Overview

The position of Community Guide Case Manager at Devoted Health is a significant role within the care teams, emphasizing the importance of community support in healthcare. The case manager serves as an advocate who helps members connect with non-clinical resources to enhance their quality of life. The role demands empathy, organization, and effective communication skills to assist members and their caregivers effectively.

Role Responsibilities

As a Community Case Manager, you are responsible for:

• Building trust and developing relationships with members.
• Creating tailored personalized care plans based on each member's unique needs.
• Identifying and cataloging community resources, including transportation, financial support, medication assistance, and more.
• Ensuring members connect with community services by providing ongoing support.
• Assisting members in applying for eligible government benefits and programs to reduce barriers to care.
• Engaging with family members and caregivers to enhance understanding of the member’s needs.
• Conducting follow-up calls to verify that members received the necessary services.
• Collaborating closely with other teams at Devoted Health, such as clinical guides and member service teams, to ensure a comprehensive care approach.
• Establishing partnerships with local community organizations and healthcare providers.

Required Skills and Experience

To apply for this position, candidates must meet the following qualifications:

• A minimum of 2 years in case management or care coordination experience.
• Availability to work in either the Mountain or Pacific time zones, aligning with the operational hours of 8:30 am - 8 pm Eastern.
• Experience in health insurance (preferably Medicare Advantage) or healthcare settings.
• Strong verbal and written communication skills in English, with an ability to simplify complex information.
• Proficiency in technology and the ability to adapt to new tools and systems.
• Proven track record in building relationships within a community context.
• A proactive and self-reflective approach to teamwork.
• Willingness to work in a dynamic, start-up environment, taking on varied responsibilities as needed.

Desired Skills:

• Advanced degrees in Social Work (e.g., LSW, LCSW, LMSW, MSW) or related fields are preferred.
• Bilingual capabilities in English and Spanish or Haitian-Creole are advantageous.
• Experience working with seniors is a plus.

Salary and Benefits

The salary range for the Community Guide Case Manager position is between $56,000 and $80,000 per year, depending on individual qualifications, relevant experience, education level, and potential certifications. Devoted Health offers a Total Rewards package, which includes:

• Employer-sponsored health, dental, and vision plans.
• Generous paid time off.
• A monthly stipend for mobile or internet services.
• Stock options and bonus eligibility for various roles.
• Parental leave programs and a 401K plan.
• Additional benefits for full-time employees only, with part-time and contract positions not qualifying for the same benefits.

Company Culture and Values

Devoted Health values diversity and aims to create a workplace that is inclusive and supportive of all employees. The company emphasizes their commitment to treating their members like family and actively seeks candidates who share this vision. Established in 2017, Devoted Health is dedicated to improving the health and well-being of older Americans.

How to Apply

Interested candidates are encouraged to apply by visiting the Devoted Health job portal and submitting their application for the Community Guide Case Manager position. In your application, you'll have an opportunity to demonstrate how your skills and experiences align with the job responsibilities highlighted above.

This role not only demands professional competence but also a compassionate heart willing to serve community members in need. By joining Devoted Health, you will directly contribute to transforming healthcare delivery for older Americans.

Equal Opportunity Employer

Devoted Health is proud to be an Equal Opportunity Employer, dedicated to maintaining a workplace free from discrimination. The company strives to create an environment where employees are respected for their unique perspectives, ensuring a diverse workforce that is empowered to contribute to every aspect of the business.

This job offer was originally published on himalayas.app