Contact Centre Agent - Immediate Start (Permanent)

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Job Overview

The position of Contact Centre Agent at EE in Doncaster, South Yorkshire offers an exciting opportunity for individuals looking to start a career in customer support and sales. This role is designed to be part-time, providing flexibility which is a key aspect of this job, allowing employees to balance their work and personal commitments effectively. EE, a leading telecommunications company, seeks motivated candidates who are eager to engage with customers and assist them in enhancing their digital experiences.

Key Responsibilities

As a Contact Centre Agent, your primary responsibilities will include:

• Engaging confidently with customers over the phone to discuss their needs.
• Providing insights into EE’s products and services to help customers make informed decisions.
• Using your interpersonal skills to build relationships and maintain customer satisfaction.
• Participating in training sessions to become well-versed in the company’s offerings and communication techniques relevant to customer support.
• Demonstrating a positive attitude and enthusiasm for helping others, turning potential customers into loyal ones through engaging conversations.

Required Skills

To excel in this role, candidates should possess the following skills:

• Excellent verbal communication abilities, with a knack for engaging with diverse customers.
• Good listening skills to understand customer needs and provide appropriate solutions.
• Basic computer skills for navigating customer databases and tracking interactions.
• A flexible approach and willingness to adapt to various customer situations and inquiries.
• Prior experience in sales or customer service will be an advantage, although not a strict requirement as training will be provided.

Salary and Benefits

EE offers a competitive salary starting at £23,504, with the potential to increase to £24,064 after eight months of satisfactory performance. In addition to the base salary, the position includes a structured incentive program allowing for uncapped commissions, thereby offering financial motivation for successful engagements and sales.

Additional Benefits:

• Online GP Access: Employees and their immediate families can consult a GP via telephone or video, provided fully covered by the company.
• Generous Carer's Leave: Up to two weeks paid leave for employees who are caregivers for family or friends in need.
• Family Leave Provisions: Equal maternity, paternity, and adoption leave benefits offering extensive paid leave.
• Employee Discounts: Substantial discounts on EE & BT products, potentially saving hundreds of pounds annually.
• Career Development Support: Opportunities for career advancement within the company.
• Travel Loan Options: This benefit helps staff pay for travel to and from work upfront.
• Volunteering Initiatives: Opportunities provided for employees to engage in community service through volunteering days.
• Health and Dental Plans: Optional private healthcare and dental insurance for employees and families.

Work Environment

EE prides itself on creating a supportive work culture. Training is tailored to help employees grow within the company, ensuring that every employee is well-prepared to perform their duties and advance their careers. The role encourages building lasting relationships with colleagues and customers, making the workplace not just a job but a community.

Conclusion

This Customer Support role at EE is ideal for anyone seeking flexibility, competitive pay, and the chance to utilize and develop their communication skills. If you are passionate about helping others and building relationships through outstanding service, this is the opportunity for you. The supportive structure helps ensure your success as a Contact Centre Agent, encouraging personal growth and rewarding performance in equal measure.

This job offer was originally published on jooble.com