Contact Centre Agent-Home Based-No Sales

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Job Overview

The position available is for a Contact Centre Agent, where you will work from home for EE, a leading telecommunications company. This role is part-time and is suited for individuals who are passionate about providing excellent customer service. Located in Doncaster, South Yorkshire, this job opens doors for professionals looking to make a difference in a customer-centric environment.

Key Responsibilities

As a Contact Centre Agent, your primary responsibility will be to assist customers over the phone, addressing their queries and matching their needs with the right EE products and services. You will engage in meaningful conversations with customers, helping them navigate through various mobile tech and smart home solutions. Your ability to build relationships and understand customer needs will be pivotal in providing tailored solutions.

You will also work in a fast-paced, results-oriented environment where your resilience and drive will be rewarded. Each call is an opportunity to make a genuine difference, and your efforts will be recognized with a rewarding commission scheme.

Salary and Benefits

The starting salary for this position is £25,087, which will rise to £25,684 after eight months of service. In addition to a competitive base salary, this role includes an uncapped monthly commission scheme, offering considerable earning potential based on your performance.

Moreover, the company provides various benefits to support employee well-being, including:

• Online GP access for you and your immediate family, available 24/7
• Paid Carers Leave, allowing up to two weeks off
• Generous family leave policies for maternity, paternity, and adoption
• Discounts on EE and BT products, providing savings on services you may already use
• Career development assistance with opportunities to grow your skills
• Season Ticket Travel Loan, helping cover commuting expenses
• Paid Volunteering Days, giving you time to contribute to your community
• Optional private healthcare and dental coverage for you and your family

Required Skills and Qualifications

To succeed at EE as a Contact Centre Agent, applicants should possess strong communication skills and the ability to adapt in a dynamic environment. Prior experience in customer service, sales, or similar roles will be highly beneficial.

Key skills include:

• Strong interpersonal ability to build relationships
• Excellent listening and problem-solving skills
• Drive and determination to achieve targets
• Ability to work collaboratively within a team environment
• Proficiency in adhering to regulations, as this role requires completing a bankruptcy check along with other pre-employment assessments

If you thrive in fast-paced environments and can demonstrate a customer-first mindset, this job may align well with your aspirations.

Work Environment and Flexibility

EE emphasizes a supportive work culture that recognizes the importance of flexibility. The company allows agents to plan their breaks and structure their work hours, helping to maintain a balance between professional and personal commitments. As a Contact Centre Agent, you will have the necessity to engage with customers in ways that fit their needs while also accommodating your own schedule.

Training and Career Development

EE is not only committed to hiring skilled professionals but also to developing them further. Once you join the team, you will receive comprehensive training to equip you with the necessary tools and knowledge to excel. Continuous support is available to help you enhance your skills and achieve your performance goals. Whether you are looking to advance in your current role or branch out into other areas within the company, EE offers numerous opportunities for growth.

Conclusion

In summary, the Contact Centre Agent position at EE in Doncaster presents an exciting opportunity for individuals who are passionate about customer service and looking for a part-time role that offers flexibility, competitive salary, and extensive benefits. With the potential for career advancement and a supportive work environment, this position could be the ideal next step in your career.

This job offer was originally published on jooble.com