Contact Centre Agent-Home Based-No Sales

Related keywords: travel agent remote jobcustomer service representative remote jobcustomer service remote job part time

Job Title and Overview

The position available is for a Contact Centre Agent at EE, a leading telecommunications company located in Swansea, UK. This is a part-time role where agents are tasked with offering exceptional customer service, understanding customer needs, and matching them with suitable products and services. The nature of the role is aimed at individuals who are enthusiastic, communicative, and willing to adapt in a fast-paced environment.

Job Location

The job is based at The Strand, Swansea, SA1 2AB, making it accessible to local candidates in the area. The choice for a home-based role suggests that there is an emphasis on flexibility to accommodate the diverse needs of employees. The dynamic nature of the role allows for the opportunity to work from home, encouraging a balance between home life and work commitments.

Salary and Benefits

The position offers a competitive salary that starts at £25,087, increasing to £25,684 after 8 months of service. Additionally, there is an uncapped monthly commission scheme, which incentivizes performance in line with company goals. The salary range provides a promising financial incentive above the national average for part-time customer service roles.

In terms of benefits, EE offers a diverse array to enhance employee well-being:

• Access to Online GP: Employees can consult a private GP 24/7 for health concerns for themselves and their immediate family.
• Paid Carer’s Leave: There is an option for two weeks of paid leave for caring responsibilities.
• Family Leave: Generous policies surrounding maternity, paternity, and adoption leave, offering 18 weeks of full pay and 8 weeks of half pay within the first year.
• Huge Discounts: Employee discounts on EE and BT products including mobile and broadband services help reduce personal expenses.
• Career Development: Support is provided for employee growth through ongoing training and skills development to help them succeed.
• Season Ticket Travel Loan: Financial aid for commuting costs, promoting a positive work-life balance.
• Volunteering Days: Employees receive paid time off to contribute to community initiatives, supporting corporate social responsibility.
• Optional Private Healthcare and Dental Coverage: Availability of healthcare benefits ensuring protection for employees and their families.

Required Skills and Experience

EE is seeking individuals who are driven by success and result-oriented. Applicants should possess strong communication skills and the ability to adapt to various situations. Prior experience in customer service or sales roles will be advantageous. Candidates who are detailed-oriented and have demonstrated the ability to meet goals and targets will stand a better chance of excelling in this role. Transferrable skills from previous customer-facing positions are highly valued.

Working Environment and Culture

The working culture at EE encourages flexibility and adaptability, recognizing that work-life balance is crucial for employee satisfaction. The role will allow employees to plan their breaks and manage their time, thus aiming to promote personal well-being without sacrificing performance.

EE prides itself on creating an inclusive workspace that values energy, curiosity, and ambition from its employees. Training and support are a priority to ensure that employees feel confident in their abilities and equipped to thrive in their roles. The emphasis on teamwork and collaboration provides a supportive environment where success is celebrated collectively.

Conclusion

This role at EE presents an enticing opportunity for job seekers who are looking to work in a customer service position within the telecommunications industry. The combination of a competitive salary, robust benefits, and a supportive work environment make it an attractive proposition for anyone considering a career as a customer support representative. As the job market continues to evolve, positions like these reflect the increasing demand for skilled professionals in the customer service domain, particularly in a flexible setting. Prospective applicants who possess the designated skills and are ready to embrace the challenges of a customer-focused role will find themselves well-positioned for success with EE.

This job offer was originally published on jooble.com