Customer Experience Associate

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Overview

Garner Health is seeking a Customer Experience Associate to join their rapidly growing claims team. With the goal of enhancing the healthcare quality amidst soaring costs, Garner has developed a unique approach to evaluating doctor performance and a new incentive model that aims to reshape the healthcare economy. The company has seen substantial growth over the past five years, doubling its revenue annually and recognized as one of USA Today's Top Workplaces 2025. This position is a part of Garner’s mission to offer high-quality, affordable care to everyone through effective claims management.

Role Description

The Customer Experience Associate role primarily involves providing top-notch support to members navigating their claims submissions. Associates will be responsible for evaluating submissions, delivering education, and assisting members via phone, chat, and email. This position requires individuals to be proactive in problem-solving, demonstrating a consistent passion for helping people. The Claims team’s objective is to deliver an outstanding claims experience to all users, marking their first interaction with the company.

Key Responsibilities

• Evaluate claims to assess eligibility for reimbursement

• Deliver exceptional service to members via chat, email, and phone

• Educate and guide members through the claims process

• Follow best practices in handling claims and communication

• Organize workload efficiently using tools such as Zendesk and G Suite

• Achieve specific goals regarding efficiency, responsiveness, and quality assurance

• Manage complex situations conveyed by members, ensuring appropriate escalation

• Provide feedback to leadership for process improvements

Required Skills and Qualifications

Candidates should possess a genuine desire to assist others and handle challenges with creativity and empathy. The preferred skills include:

• Experience in a customer-facing or operations-related environment
• Strong written and verbal communication capabilities
• Detail-oriented work ethic accompanied by effective digital organization skills
• Comfort working in a startup environment, indicating familiarity with some ambiguity
• A quiet home office conducive to productivity, along with a reliable internet connection (beginning with direct connectivity is strongly suggested)
• A bachelor’s degree is preferred, although not mandatory

Compensation and Benefits

The compensation for this position ranges between $18 to $22 per hour, with an additional $0.50 per hour for bilingual candidates fluent in both English and Spanish. Additionally, Garner offers an equity incentive and a range of competitive benefits which include:

• Flexible paid time off (PTO)
• Medical, dental, and vision insurance options
• 401(k) plan with company matching contributions
• Flexible spending accounts
• Access to Teladoc Health services

Salaries can vary based on qualifications and competency, as noted by the organization. Applicants must be aware that Garner Health maintains a commitment to equity and diversity, ensuring no discrimination in recruiting based on protected traits.

Additional Information

Garner Health has been a forerunner in improving access to healthcare through innovative models and practices. They are expanding their workforce extensively, reflecting their rapid growth and commitment to improving the healthcare system. Applicants are encouraged to be cautious of job scams and ensure communication with authorized Garner representatives only through official channels.

To sum up, the Customer Experience Associate position at Garner Health represents a promising opportunity for individuals eager to make a meaningful contribution in the healthcare industry while developing their professional skills in an innovative work environment. This is a fully remote position, reinforcing Graner Health's commitment to flexibility and modern working conditions.

This job offer was originally published on himalayas.app