Customer Representative (English-speaking) - Global Apparel & Footwear

Related keywords: customer service representative remote jobchat support remote jobchat remote job

This page contains product affiliate links.

Overview

This job posting is for the position of Customer Representative at Concentrix, a global leader in technology and services within the apparel and footwear sector. The company is seeking English-speaking candidates for this remote role located in Portugal. Concentrix is recognized for promoting a diverse and inclusive workplace and has consistently earned accolades for its workplace culture and career growth opportunities.

Job Responsibilities

In this role, you will be responsible for delivering exceptional customer service through various communication channels, including phone, email, and chat. Your main tasks will include:

• Assisting sellers throughout various processes from sale to refund and warranty.
• Maintaining and meeting KPI metrics to ensure performance standards are met.
• Engaging in proactive communication to ensure customer satisfaction and service improvements.

Your contributions will be vital to meeting client expectations tied to operational excellence, quality, efficiency, and overall improvement of the customer journey.

Required Skills

Concentrix prefers candidates who possess the following skills:

• High proficiency in English, both oral and written.
• Prior experience in customer service is preferred.
• Strong communication skills with the ability to engage in professional, supportive dialogues.
• Excellent listening skills to effectively educate and extract the necessary information from customers.
• Ability to adapt and be flexible within a dynamic, fast-paced work environment.
• Comfortable working from home with the necessary setup, including a router, private office space, and good internet speed.

Even if you do not meet every single requirement, Concentrix encourages you to apply, as they value diverse experiences and backgrounds.

Career Growth Opportunities

The company prides itself on internal promotions, with about 80% of managers and leaders coming from within the organization. They provide various extensive learning and leadership development programs to help new employees on their career paths. This includes access to free courses and trainings, allowing you to continuously develop skills relevant to your career growth.

Benefits and Salary

While the exact salary is competitive and could be negotiated based on experience and client needs, the benefits offered for this position include:

• Full-time, indefinite employment contracts.
• The ability to work remotely from home in Portugal.
• Referral bonuses through their bring-a-friend program.
• Comprehensive paid training focused on the company and the specific project you will work on.
• Opportunities for career development programs, engaging you in specialized courses and language classes.

Workplace Culture

Concentrix highlights a company culture that is inclusive and celebrates diversity among its workforce. They are committed to equal employment opportunities and maintaining a work environment free from discrimination. All recruitment practices are centered around job requirements, professional qualifications, and business needs, ensuring fairness in hiring across various demographics.

Eligibility to Work

Only applicants who are legally authorized to work in Portugal will be considered for this role. This is essential to comply with local laws.

Conclusion

If you're passionate about providing top-notch customer support and seeking a career in a company that prioritizes growth, diversity, and inclusivity, consider applying for the Customer Representative position at Concentrix today! Take advantage of the extensive training and career growth opportunities they provide, along with the chance to work from the comfort of your own home in Portugal.

This job offer was originally published on himalayas.app