Customer Service Advisor - Natwest/Ulsterbank Belfast (Belfast)

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Overview

Teleperformance is a reputable company seeking Customer Service Advisors for their Belfast City Centre office, specifically with the Natwest/Ulsterbank team. The position offers an attractive salary of £26,200 annually and the prospect of maintaining a favorable work-life balance due to the company's flexible work arrangements.

Position Details

This role is purely full-time and requires 40 hours per week of service, with shifts scheduled between 07:00 and 23:00. This position is particularly appealing due to the reduced in-office days, only requiring employees to work in-person two days a week, which not only saves time but also significantly cuts commuting costs. Additionally, the role is designed to support employees in managing their daily expenses.

Start Date: The official start date for new hires is set for 7th July 2025. This timeline provides candidates ample opportunity to prepare for this transition while also evaluating their readiness for a role in customer service within the financial services sector.

Key Responsibilities

As a Customer Service Advisor, you will play a crucial role in ensuring customer satisfaction. Key responsibilities include:

• Providing outstanding customer service as the first point of contact.
• Educating customers about various banking services, helping them choose options that suit their needs.
• Completing processes accurately and compliantly, ensuring a seamless experience for customers.
• Conducting financial reviews with customers, supplying accurate information to support informed decision-making on financial products and services.
• Managing your time effectively by balancing proactive customer interactions with scheduled meetings.
• Resolving complaints swiftly and ensuring customers feel valued and satisfied with the service received.

Required Skills

Candidates seeking this job should possess the following skills and qualifications:

• Experience in customer service environments, particularly in managing customer relationships.
• Strong organizational and time management skills to meet performance metrics and customer needs.
• Excellent verbal and written communication skills to convey information clearly.
• Familiarity with working within a regulatory environment.
• Proficiency in technology usage, especially Microsoft Office applications.
• A strong customer-focused attitude is essential to success in this role.

Benefits and Perks

Teleperformance provides an array of employee benefits to enhance the work experience:

• Savings discounts and access to free online classes.
• The Help@Hand program, which offers a variety of resources including podcasts, webinars, and wellbeing resources, such as access to general practitioners, mental health support, financial advice, and legal advice.
• Critical illness coverage up to £10,000.
• Participation in the Cycle to Work Scheme.
• Eyecare support vouchers.
• Holiday purchase schemes and length of service awards.
• Monthly Inspire Awards to recognize outstanding performance.
• A referral program offering up to £1,200 for bringing friends into the company.
• Consistent monthly wellbeing webinars and dedicated support for employees throughout their journey with Teleperformance.

Conclusion

Overall, the Customer Service Advisor position offers a solid opportunity for professionals in the customer service field, especially those looking for a supportive work environment within the financial services sector. Candidates will benefit from a competitive salary, opportunities for development, and a range of supportive employee resources, alongside the flexibility of reduced commute days. The blend of personal and professional growth, alongside an emphasis on customer satisfaction, makes this role an attractive prospect for job seekers in North Ireland.

This job offer was originally published on jooble.com