Customer Service Advisor - Natwest/Ulsterbank Belfast (Hiring Immediately)

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Job Title: Customer Service Advisor

Teleperformance is seeking a Customer Service Advisor to join its team in Holywood, Co. Down, Northern Ireland, specifically for Natwest/Ulsterbank. This position is full-time, with a starting date of either 24th February or 17th March 2025. The hiring process is active and prioritizes candidates ready to contribute immediately.

Job Overview

As a Customer Service Advisor, you will provide exceptional services that help customers meet their financial goals. Based in Belfast City Centre, the role involves a blend of initial training onsite and hybrid working conditions thereafter. Candidates must be willing to work full-time, which involves 40 hours per week, with hours scheduled between 07:00 and 01:00.

The estimated annual salary for this position is £26,208.00, translating to an hourly wage of £12.60. The company offers comprehensive training lasting three weeks on-site, followed by four weeks in a graduate bay where candidates will be expected to apply their learning in real-world scenarios.

Key Responsibilities

The primary responsibilities of this role include:

• Providing customer support: Deliver outstanding service and assistance to customers during their interactions with the bank.
• Educating customers: Explain various banking methods and assist them in selecting optimal service options tailored to their individual needs.
• Completing processes accurately: Ensure that all banking processes are carried out in a compliant manner while facilitating a seamless experience for the customer.
• Engaging proactively with customers: Conduct financial reviews and provide pertinent information that helps customers make informed choices about products and services.

Skills Required

Candidates will need to possess a solid background in customer service, demonstrating the ability to manage customer relationships effectively. The skills include:

• Excellent communication: Both verbal and written skills are crucial for interacting with customers and colleagues.
• Organizational skills: Ability to manage diaries and balance proactive dialogues with pre-planned meetings effectively.
• Technology proficiency: Familiarity with Microsoft Office and other technological tools relevant to banking and customer service.
• Regulatory experience: A good understanding of working within a regulatory environment is preferred.
• Customer-focused attitude: A genuine dedication to meeting customer needs and resolving complaints swiftly.

Employment Perks

Teleperformance offers various benefits to its employees, which makes this position attractive:

• Perks at Work: Access to savings discounts and free online classes.
• Help@Hand: Resources for well-being, financial advice, mental health support, and legal advice including webinars and podcasts.
• Critical Illness Cover: Up to £10,000 benefit.
• Cycle to Work Scheme: Incentives that promote healthy commuting options.
• Eyecare Support Voucher: Financial assistance for eye care needs.
• Holiday Purchase Scheme: Opportunity to purchase additional holiday time.
• Length of Service Awards: Recognition for continuous employment with the company.
• Workplace Pension: Contribution towards retirement savings.
• Monthly Inspire Awards: Acknowledgment of employees who excel in their roles.
• Refer-A-Friend Program: Earn up to £1,200 for successful referrals of new hires.
• Monthly Well-being Webinars: Educational sessions focused on employee health and wellness.
• Dedicated Employee Experience Progress: Support for employees throughout their journey within the company.

Conclusion

The Customer Service Advisor role at Teleperformance offers a solid career opportunity in a supportive environment that prioritizes employee satisfaction and customer service excellence. This position not only ensures engagement with customers but also aligns with long-term career aspirations in the banking sector. If you possess the required skills and are passionate about customer service, applying for this role could be an excellent next step in your professional journey.

This job offer was originally published on jooble.com