Customer Service Advisor - Natwest/Ulsterbank Belfast (Hiring Immediately)

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Job Overview

Are you ready to take your career to new heights? Teleperformance is hiring for the position of Customer Service Advisor at Natwest/Ulster Bank, located in Ballyclare, Co. Antrim, UK. This role is set to commence on 24th February and 17th March 2025.

Contract Type

The offered position is a full-time role requiring 40 hours of work per week. The working hours will be scheduled between 07:00 and 01:00. The job promises a hybrid arrangement after the initial training phase is completed.

Salary and Benefits

The salary for this position is £12.60 per hour, translating to an annual salary of £26,208.00. In addition to a competitive salary, employees will enjoy several perks, including:

• Perks at Work: Savings Discounts / Free Online Classes
• Help@Hand: Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GP’s, Mental Health Support, Financial and Legal Advice
• Critical Illness insurance up to £10,000
• Cycle to Work Scheme
• Eyecare support vouchers
• Holiday Purchase Scheme
• Length of Service Awards
• Workplace Pension
• Monthly Inspire Awards for outstanding performance
• Referral bonuses of up to £1,200 for referring friends
• Access to monthly wellbeing webinars
• Dedicated employee support for career progression at Teleperformance

Key Responsibilities

As a Customer Service Advisor, you will be responsible for:

• Delivering outstanding customer service to ensure customers meet their financial goals.

• Educating customers about various banking options and helping them choose suitable services based on their personal needs.

• Accurately and compliantly completing processes to provide a seamless customer experience.

• Conducting financial reviews and providing accurate information to aid customers in making informed decisions regarding financial products and services.

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• Balancing proactive conversations and planned meetings, truly focusing on customer satisfaction.

• Maintaining strong relationships with colleagues to support customers effectively while recognizing the wider organizational goals.

• Quick resolution of complaints and errors to restore customer trust and satisfaction with the interaction.

Required Skills

To be considered for this role, candidates should possess:

• Experience working in a customer service environment and managing customer relationships.
• Excellent organizational and time management skills.
• Strong verbal and written communication skills.
• Familiarity with working within a regulatory framework.
• Proficient technology skills, especially with Microsoft Office.
• A customer-focused attitude and the ability to empathize with customer needs.

Training and Development

Successful candidates will undergo a 3-week training program onsite, followed by 4 weeks in the graduate bay, which also takes place onsite. This training will equip advisors with the necessary skills and knowledge to effectively support customers while understanding the bank's operational procedures.

Location Details

The position will be based in the Belfast City Centre at Natwest/Ulster Bank. The location boasts effective public transport links, making it accessible for commuters.

Conclusion

This is a fantastic opportunity for those looking to advance their career in customer service within the banking industry. With a support system in place and numerous employee benefits, transitioning into the role of a Customer Service Advisor at Teleperformance can be a significant step forward for your career path.

This job offer was originally published on jooble.com