Job Overview The position announced is for a Customer Service Advisor with Teleperformance, located in Belfast, UK. With a start date in late February and early March 2025, this role is designed for individuals looking to further their careers in customer service within the financial industry. ## Contract Type The job is classified as a full-time position, requiring a commitment of 40 hours per week. This provides candidates with a stable schedule and the opportunity for career growth within a reputable company. ## Job Location The successful candidate will work on-site at Natwest/Ulster Bank in Belfast City Centre and undergo hybrid work arrangements post-training, providing an engaging workplace with excellent public transport links for accessibility. ## Key Responsibilities As a Customer Service Advisor, the role entails a range of responsibilities designed to enhance customer satisfaction and facilitate financial arrangements for clients. Responsibilities include: - Providing a proactive and reactive service to ensure customers meet their financial goals. - Delivering outstanding customer service at the first point of contact. - Educating customers on various banking options to help them choose the right services tailored to their needs. - Completing processes and procedures accurately, ensuring a positive customer experience. - Conducting financial reviews and offering accurate information to customers, enabling informed financial decisions. - Balancing proactive interactions with scheduled meetings, thus enhancing organizational skills. - Resolving customer complaints and errors swiftly to maintain client satisfaction. - Collaborating with colleagues to support a seamless customer service approach. ## Required Skills Candidates interested in this role should have specific skills and experiences, which include: - Experience working in a customer service environment with proven relationship management skills. - Exceptional communication skills, both written and verbal, to effectively engage with customers. - Background experience in a regulatory environment, ensuring compliance in customer interactions. - Proficient technology skills, particularly in Microsoft Office applications. - A customer-focused attitude, demonstrating the ability to meet performance measures and customer needs effectively. ## Training and Development Training for the role consists of a 3-week onsite training followed by a 4-week grad bay experience, both designed to equip the advisor with the necessary skills and knowledge to excel in the position. This structured training process highlights Teleperformance’s commitment to employee development and success. ## Salary and Benefits The offered salary for this role is £12.60 per hour, which translates to an annual salary of approximately £26,208.00. Perks for employees include: - Discounts and savings across various services and providers through Perks at Work. - Access to health and wellness resources, including mental health support and financial advice. - Critical illness cover up to £10,000. - Various additional benefits like a Cycle to Work Scheme, Eyecare support vouchers, and a Holiday Purchase Scheme. - Recognition through Length of Service Awards and Monthly Inspire Awards that celebrate outstanding employee performance. - A generous workplace pension and a referred-friend program that rewards employees up to £1,200. ## Conclusion Joining Teleperformance as a Customer Service Advisor represents a fantastic opportunity for job seekers in Belfast, particularly those interested in customer service roles within the financial industry. With a competitive salary, comprehensive benefits, and a structured training program, this position offers both personal and professional growth for dedicated and customer-centric individuals.
This job offer was originally published on jooble.com
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