Customer Service Advisor - Natwest/Ulsterbank Belfast (Hiring Immediately)

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Overview of the Position

Teleperformance is currently seeking a Customer Service Advisor for Natwest/Ulster Bank in Belfast, Northern Ireland. This position is set to start on February 24 and March 17, 2025. The job entails providing pivotal, front-line customer support and education regarding financial services, effectively guiding customers to achieve their financial goals. The role offers a supportive environment with great public transport links, ensuring accessibility for all employees.

Job Responsibilities

The Customer Service Advisor will hold a variety of responsibilities aimed at ensuring customer satisfaction and retention. Some key responsibilities include:

• Providing outstanding customer service at the first point of contact and assisting with their financial arrangements.
• Educating customers about various banking methods and service options tailored to their personal needs.
• Accurately and compliantly completing banking processes and procedures while maintaining a seamless customer experience.
• Engaging in proactive measures to address any customer concerns or service gaps, ensuring good outcomes for clients.
• Conducting financial reviews with customers, allowing them to make informed decisions regarding their banking services.
• Establishing and maintaining robust relationships with colleagues to enhance overall customer service.
• Quickly resolving any complaints or errors and focusing on restoring the customer relationship positively.

Required Skills

To be successful in this role, applicants should possess a range of skills and experiences that enable them to excel in a customer-centric environment. The required skills are as follows:

• Experience in customer service: A history of providing excellent customer service and managing customer relationships is critical.
• Communication skills: Strong verbal and written communication skills are necessary to interact effectively with customers.
• Organizational skills: Excellent time management and organizational skills are essential for balancing time between proactive customer conversations and scheduled meetings.
• Regulatory experience: Familiarity with working within a regulatory environment is a plus.
• Technology proficiency: Skills in Microsoft Office and related technologies are important for performing essential job functions.
• Customer-focused attitude: A positive and customer-oriented mindset is important for maintaining high service standards.

Salary and Benefits

The position offers a competitive hourly rate of £12.60, translating to an annual salary of approximately £26,208.00 based on a full-time commitment of 40 hours per week. Additional benefits include:

• Several Perks at Work, which consist of savings discounts, online classes, and various well-being resources.
• Access to Help@Hand, covering savings options, GP consultations, mental health support, financial advice, and legal advice.
• Critical illness coverage of up to £10,000.
• Opportunities for salary advancement through Length of Service Awards.
• A Workplace Pension scheme for future security.
• Monthly Inspire Awards acknowledging outstanding performance.
• A Refer-A-Friend program that rewards employees up to £1,200 for successful referrals.
• Holiday Purchase Scheme and Eyecare support vouchers that enhance the overall employment experience.
• Access to Monthly Wellbeing Webinars aimed at promoting a positive workplace environment.

Contract Type and Work Environment

The role is classified as a full-time position with a hybrid work model. Initially, employees will undergo 3 weeks of onsite training, followed by 4 weeks in a graduate bay environment before transitioning to a hybrid setup, allowing partial remote work after training is complete. This arrangement is attractive for job seekers looking for flexibility in their work schedules while maintaining a structured training program.

Conclusion

In conclusion, the position of Customer Service Advisor at Teleperformance offers a structured career path with substantial earnings and comprehensive benefits. The opportunity is perfect for individuals who are passionate about customer service and looking to develop their careers in a supportive, engaging environment. With the planned start dates in February 2025, prospective applicants have an excellent opportunity to make a meaningful impact in their roles while enjoying a competitive salary and solid benefits.

This job offer was originally published on jooble.com