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The job opportunity at Teleperformance seeks a Customer Service Advisor for Natwest/Ulsterbank in the picturesque location of Holywood, Co. Down, Northern Ireland. With a start date set for July 7, 2025, this full-time position offers a competitive annual salary of £26,200, alongside various perks aimed at improving employee satisfaction and work-life balance. This position is designed to facilitate a supportive and financially rewarding experience for employees while ensuring they support the needs of customers effectively.
Teleperformance is renowned for providing exceptional customer service across various sectors, and this role will particularly focus on helping customers meet their financial goals. The company's emphasis on employee welfare and support is evident through its comprehensive package of benefits and services.
In this role as a Customer Service Advisor, your primary responsibility will be to offer proactive and reactive support to customers in aligning their banking choices with their financial objectives. Each advisor is equipped with the necessary tools and training to navigate customer inquiries effectively. The position entails working flexible hours between 07:00 and 23:00, and it requires a minimum of 40 hours per week. The job will also include working only two days a week from the office, thereby significantly reducing commuting expenses.
The successful candidate will be tasked with:
Providing outstanding customer service upon first contact to promote the company's goals.
Helping educate customers about the various options for conducting banking, thus guiding them to select the most suitable service for their requirements.
Completing processes accurately and compliantly, ensuring a seamless and positive experience for every customer.
Monitoring and taking action to meet customers' needs while resolving issues proactively to secure favorable outcomes.
Additionally, the advisor will conduct financial reviews with clients, assisting them with informed decisions on financial services. The role involves balancing proactive outreach with scheduled meetings effectively.
Candidates interested in this position should possess the following skills:
Experience in a customer service environment, ideally with a focus on managing customer relationships.
Excellent communication skills, both verbal and written, to facilitate effective interactions with customers.
Solid organizational and time management skills to meet various performance metrics and customer requirements.
A background that preferably involves working within a regulatory framework, ensuring compliance in all activities.
Proficiency in technology, particularly with tools such as Microsoft Office.
This combination of qualifications showcases a well-rounded candidate who can thrive within the supportive culture of Teleperformance.
Teleperformance offers an array of benefits designed explicitly for employee satisfaction and welfare, which include:
Competitive annual salary of £26,200.
Substantial savings on commuting costs due to the flexibility of remote working.
A variety of perks, including discounts on groceries and retail, free online classes, mental health support, and legal advice.
Cycle to Work Scheme, eyecare support vouchers, and a Holiday Purchase Scheme.
Recognition programs such as Length of Service Awards and Monthly Inspire Awards for outstanding employees.
Opportunities for extra income through the Refer-A-Friend scheme, providing up to £1,200 for successful referrals.
Access to monthly wellbeing webinars to enhance work-life balance and personal development.
Teleperformance prides itself on creating a dynamic work environment that prioritizes wellness and performance, allowing employees the chance to connect with colleagues and support the overall goals of the organization. The hybrid work model not only increases accessibility but also enhances job satisfaction by reducing daily travel hassles. With a supportive culture, employees can expect guidance throughout their career journey.
This Customer Service Advisor position with Teleperformance is a golden opportunity for individuals eager to support customers in a financial services capacity while maintaining a healthy work-life balance. The mixture of competitive pay, hybrid work flexibility, and comprehensive benefits makes this role particularly appealing to job seekers searching for a meaningful and rewarding career in customer service.
This job offer was originally published on jooble.com
June 15, 2025
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This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
