Customer Service Advisor - Natwest/Ulsterbank Belfast (Lisburn)

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Job Overview

The position at hand is for a Customer Service Advisor at Teleperformance, supporting Natwest/Ulsterbank in Lisburn, Co. Antrim, Northern Ireland. This role is ideal for individuals passionate about customer service and looking to work in a supportive environment. Employees can expect a full-time contract with a salary of £26,200 per annum.

Key Responsibilities

As a Customer Service Advisor, you will be responsible for providing a proactive and reactive service to clients, ensuring that customers meet their financial arrangements aligning with their personal financial goals. The essence of the job involves:

• Delivering outstanding customer service at first contact.
• Educating clients about different banking options available to them, assisting them in selecting service options that suit their individual needs.
• Accurately completing processes in a compliant manner while ensuring a seamless and positive experience for customers.
• Proactively identifying gaps in customer needs and taking necessary actions to ensure good customer outcomes.
• Conducting financial reviews and providing essential information to help customers make informed decisions on financial products and services.
• Managing your schedule effectively to balance proactive conversations with scheduled customer meetings.
• Maintaining collaborative relationships within your team and resolving any customer complaints swiftly.

Required Skills

To be successful in this role, candidates should possess the following skills:

• Prior experience in a customer service environment is highly recommended.
• Excellent communication skills, both verbal and written.
• Strong organizational and time management skills to meet performance standards and customer needs efficiently.
• Ability to work within a regulatory environment, ensuring that all procedures are complied with.
• Comfort with technology and ability to adapt to new systems and processes seamlessly.

Work Schedule

This position entails a full-time work schedule of 40 hours per week. Candidates should be prepared to work shifts between 7:00 AM and 11:00 PM, making it necessary to remain flexible.

Employee Benefits

Working at Teleperformance comes with numerous perks, designed to enhance employee satisfaction and well-being:

• £26,200 annual salary, offering financial security.
• Savings on commuting costs due to only requiring two days in-office work each week.
• A travel subsidy of £25 during training to assist with initial travel costs.
• Enjoy discounts and offers through the Perks at Work program, which includes free online classes.
• Access to substantial wellbeing resources, including mental health support, financial and legal advice.
• Benefits such as a Cycle to Work Scheme, Eyecare support vouchers, and the Holiday Purchase Scheme.
• Recognition through Length of Service Awards and monthly Inspire Awards for outstanding performance.
• An attractive Refer-A-Friend program that can earn you up to £1,200 for successful referrals.
• Monthly wellbeing webinars to enhance your work-life balance and employee experience.

Ideal Candidate Profile

The ideal candidate for this role at Teleperformance is someone with a customer-centric mindset, strong communication abilities, and a background that includes experience in customer service. Given the goal of providing an excellent customer experience, it is crucial that candidates can empathize with clients and effectively address their financial concerns. Candidates should be detail-oriented and capable of adhering to regulatory practices.

Why Work at Teleperformance?

Choosing to work at Teleperformance offers more than a job; it presents an opportunity to engage within a vibrant team where work-life balance is prioritized, all while making a significant impact on customers’ financial wellbeing. Teleperformance fosters an environment of support and development, aimed at growing both the company and each employee in their respective career journeys. The unique blend of flexibility, competitive salary, and extensive benefits make this a role worth considering.

This opportunity may not only enhance your career trajectory but also enrich your professional and personal life, allowing you to thrive in a fulfilling environment with meaningful work.

This job offer was originally published on jooble.com