Customer Service Advisor - Natwest/Ulsterbank Belfast (Newtownards)

Related keywords: mental health remote jobmental health remote jobcustomer service remote job

This page contains product affiliate links.

Job Overview

The position available is for a Customer Service Advisor at Teleperformance in Newtownards, Co. Down, Northern Ireland. This full-time role offers a rewarding opportunity for individuals seeking a permanent position within the financial services sector, specifically catering to customers of Natwest in Belfast.

Salary and Benefits

The annual salary for this role is £26,200, which presents a competitive compensation package in the customer service domain. Additionally, the role includes numerous financial and wellness benefits aimed at improving the employee's work-life balance and overall job satisfaction.

Benefits Include:

• Savings Discounts
• Free Online Classes through Perks at Work
• Help@Hand program providing support in wellness, mental health, financial, and legal advice
• Critical Illness coverage of up to £10,000
• Cycle to Work Scheme
• Eyecare support vouchers
• Holiday Purchase Scheme
• Length of Service Awards
• Workplace Pension
• Monthly Inspire Awards for exceptional employees
• Refer-A-Friend bonus of up to £1,200
• Monthly Wellbeing Webinars
• Support from dedicated employee experience teams

Work Schedule

The position requires a commitment of 40 hours per week, with shifts scheduled between 07:00 and 23:00. This flexible working schedule and the office-based requirement of only two days per week make this position attractive for those looking to save on commuting costs and maintain a balance between their personal life and professional responsibilities.

Key Responsibilities

As a Customer Service Advisor, one is expected to have a proactive approach to customer service. Main duties include:

• Providing outstanding customer service at the first point of contact.
• Educating customers about various banking options and services tailored to their financial needs.
• Completing processes accurately while ensuring seamless customer experiences.
• Taking decisive actions to ensure positive customer outcomes by reviewing and resolving any identified gaps.
• Conducting financial reviews that enable customers to make informed decisions about financial products and services.
• Managing individual schedules while balancing proactive outreach with pre-planned customer interactions.
• Maintaining strong relationships with colleagues to collectively enhance customer satisfaction and remain enrolled in broader organizational goals.

Required Skills

Candidates for this role must possess a blend of critical skills, primarily:

• Prior experience in a customer service environment with a demonstrated ability to manage relationships effectively.
• Excellent organizational and time management skills to fulfill performance measures while addressing customer needs.
• Strong communication skills, both written and verbal.
• Familiarity with working in a regulatory environment, signifying an understanding of compliance and procedure adherence.
• Competency in using Microsoft Office as a supportive tool in daily operations.
• A strong customer-focused attitude, exhibiting an eagerness to understand and meet the customer’s requirements.

Conclusion

This position presents not just a job, but a fruitful career path that aligns with individual aspirations of professional development, particularly in the financial services arena. With continuous support from Teleperformance and an emphasis on work-life balance, potential candidates can look forward to a fulfilling work environment. The start date for this role is set for 7th July 2025, symbolizing an immediate opportunity for those meeting the qualifications and ready to embrace a new career in customer service.

This job offer was originally published on jooble.com