Customer Service Advisor - shift work - hybrid

Related keywords: mental health remote jobhybrid remote joblegal remote job

Job Overview

Teleperformance is actively seeking a Customer Service Advisor for a permanent, full-time role primarily based in Ballyclare, Co. Antrim, Northern Ireland. This position offers hybrid work, with employees only required to be in the office for one day each week after successfully completing grad bay training. This arrangement is ideal for individuals looking for flexibility in their professional life, as it allows for a better work-life balance.

Responsibilities

The successful candidate will join the Financial Services Contact Centre team, where they will play a crucial role in delivering top-notch customer service to ensure customer satisfaction and help clients achieve their financial goals. Key responsibilities include:

• Providing both proactive and reactive customer support, addressing customer queries regarding their financial arrangements.
• Educating customers on various banking options and guiding them on selecting services that best suit their needs.
• Conducting financial reviews, ensuring customers receive accurate information to make informed choices regarding financial products.
• Maintaining strong relationships with customers while resolving complaints and errors, ensuring a favorable experience.
• Collaborating effectively with colleagues to support overall business objectives and customer outcomes.

Required Skills

To be considered for this role, candidates should have:

• Experience in a customer service environment with a proven track record of managing customer relationships effectively.
• Strong organizational and time management skills, adept at meeting performance metrics while addressing customer needs promptly.
• Emotional intelligence, demonstrating empathy and kindness while communicating with customers.
• Familiarity with a regulatory environment, ensuring that customer engagements are compliant with company standards.
• Proficient technology skills including the ability to use Microsoft Office effectively for daily tasks.

Work Schedule and Environment

The position requires working full-time hours, totaling around 40 hours per week, with shifts scheduled between 07:00 and 23:00. Successful applicants will be based in an office environment one day a week and will benefit from various remote work perks that contribute to their overall comfort and efficiency. Additionally, employees will receive a £25 travel subsidy during their training period to assist with commuting costs.

Benefits and Perks

Teleperformance offers several perks that enhance the employee experience, including:

• Savings discounts on various services and goods.
• Free online courses and webinars aimed at professional development.
• Access to financial and legal advice, as well as mental health support.
• Eyecare vouchers and a Cycle to Work Scheme.
• A holiday purchase scheme, allowing employees to buy additional leave.
• Recognition through length of service awards.
• A workplace pension plan and a Refer-A-Friend scheme where employees can earn up to £1,200.
• Onboarding support through a dedicated Employee Experience Progress team.

Application Process

Candidates interested in applying should be aware that only those who meet specific language proficiency scores will be able to proceed further in the recruitment process. Candidates are urged to apply through official channels only, including the designated UK phone numbers or email addresses associated with Teleperformance. Any suspicious communications claiming to be from the company should be disregarded and reported accordingly.

Overall, this role presents an exciting opportunity for passionate individuals looking to contribute to customer service in the financial sector while enjoying the flexibility and collaborative environment offered by Teleperformance. If you have a commitment to fostering client relationships and delivering exceptional standards of service, this role could be an ideal fit.

This job offer was originally published on jooble.com