Customer Service Advisor - Work from Home - Immediate Start!

Related keywords: customer care remote jobcustomer care remote jobpart time remote job no experience

Job Overview

The position available is that of Customer Service Advisor for EE, a leading telecommunications company. This role focuses on connecting with customers, building relationships, and understanding their needs while helping them choose the proper products and services. This is a part-time role based in Lancaster, Lancashire, UK, and the company is looking to fill roles immediately.

The job allows you to work from home, thus providing flexibility while ensuring a work-life balance. The ideal candidate does not necessarily need to have prior sales experience as comprehensive training will be provided to ensure the new advisor feels confident discussing various tech products and services offered by EE.

Responsibilities

As a Customer Service Advisor, you will be responsible for:

• Engaging with customers over the phone and assisting them in selecting mobile products and services that fit their needs.
• Adapting to different customer interactions, as every call can be unique. Your ability to stay motivated and resilient in a sales environment will be crucial for your success.
• Providing feedback and participating in training sessions to improve your sales techniques continually.

The company emphasizes the importance of adaptability, motivation, and customer focus throughout the role. This flexibility aligns with the company's values of helping their employees balance work and personal commitments.

Required Skills

While prior experience in sales isn't a strict requirement, certain skills and qualities will enhance your chances of success as a Customer Service Advisor:

• Excellent communication skills to effectively connect with customers.
• The ability to actively listen and comprehend customer needs.
• A proactive attitude toward finding solutions for customers.
• Strong relationship-building capabilities to foster trust and loyalty among clients.
• Comfortable working in a fast-paced environment and adaptable to change.

Overall, candidates should be people-oriented and able to demonstrate a passion for helping others.

Salary and Benefits

The salary for this position starts at £25,087 per year. Additionally, the role comes with several benefits, including:

• Online GP Services: Access to a private general practitioner 24/7 for you and your immediate family at no cost.
• Paid Carer's Leave: Up to two weeks of paid leave to support colleagues taking care of family or friends.
• Family Leave: Equalized maternity, paternity, and adoption leave, which offers all parents 18 weeks of full pay and 8 weeks of half pay within the first year.
• Employee Discounts: Exclusive savings on EE & BT products, including mobile and broadband services.
• Career Development Opportunities: Continued support for career advancement, focused on helping you achieve your professional goals.
• Season Ticket Travel Loan: Financial assistance for your commute to and from work.
• Volunteering Days: Opportunities to give back to your local community, encouraging social responsibility among employees.
• Optional Private Healthcare and Dental Plans: Employees have the option for additional health coverage.

Company Culture

EE is committed to fostering a great team culture, which emphasizes meaningful support and tailored training for staff. This workplace environment is designed to help employees not only excel in their immediate roles but also build lasting careers. New hires will be welcomed into a supportive atmosphere that encourages professional growth and collaboration.

The company’s values include being customer-oriented, which reflects in their approach to nurturing employees and allowing for flexibility within the role. This empowerment leads to a more engaged and motivated workforce overall.

Conclusion

In summary, the role of Customer Service Advisor with EE is an excellent opportunity for anyone looking to begin or advance their career in customer service and sales without requiring prior experience. The part-time, work-from-home setup along with competitive salary and various employee benefits make this position a desirable opportunity in the field of customer support.

This job offer was originally published on jooble.com