Customer Service Advisor- Natwest/Ulsterbank Belfast (Comber)

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Overview

The position offered is for a Customer Service Advisor at Teleperformance, specifically for the Natwest/Ulsterbank in Belfast City Centre. This is a full-time role, and it presents an excellent opportunity for job seekers looking for stability and flexibility in their work schedule. The role is particularly focused on individuals who want a rewarding career in customer service and seek a fair work-life balance while working in a collaborative team environment.

Position Details

The Customer Service Advisor role is designed to help customers meet their financial needs while ensuring compliance with various banking procedures. This position promises to be enriching, providing individuals with growth opportunities within the financial services sector. The start date for the position is July 7, 2025, with shifts requiring a full-time commitment of 40 hours per week, scheduled between the hours of 07:00 and 23:00.

Salary and Benefits

One of the key attractions of the role is the annual salary of £26,200. In addition to the competitive salary, employees will receive a variety of benefits, which include:

• Savings Discounts
• Free Online Classes
• Access to a comprehensive wellbeing support service, including mental health and financial advice
• Critical Illness coverage of up to £10,000
• Participation in a Cycle to Work scheme
• Eyecare support vouchers
• A Holiday Purchase Scheme
• Awards for length of service and monthly recognition awards for exceptional employees
• A workplace pension plan
• Additional incentives for referrals, offering up to £1,200 for bringing friends into the company
• Access to monthly wellbeing webinars, promoting a healthy work environment
• A dedicated Employee Experience Team to support personal journeys within the company

Job Responsibilities

The responsibilities for this role are comprehensive and inclusive, allowing for personal growth and development. As a Customer Service Advisor, you will be tasked with:

• Providing outstanding customer service and proactively ensuring all financial arrangements align with customers' personal goals.
• Educating customers on the various banking methods available and assisting them in selecting the options that best meet their needs.
• Accurately completing procedures and processes to provide customers with a seamless experience.
• Acting in a way that yields positive customer outcomes and resolving any gaps or issues proactively to ensure high levels of customer satisfaction.
• Conducting financial reviews that empower customers to make informed decisions about the bank’s products and services.
• Maintaining strong relationships with both customers and colleagues to support seamless service delivery and to stay aligned with the company’s business aims.

Required Skills

To successfully fulfill the duties of this role, candidates need to possess certain skills and experiences:

• Previous experience working in a customer service environment is essential, with a competency in managing customer relationships effectively.
• Strong organizational and time management skills are critical for achieving performance goals and customer satisfaction.
• Excellent verbal and written communication skills are required for engaging with customers and understanding their needs.
• A background in working within a regulatory environment will be advantageous.
• Proficiency in technology, particularly in using Microsoft Office, is necessary for the role.
• A customer-focused attitude is paramount, ensuring the individual is dedicated to meeting and exceeding customer expectations.

Working Environment

The working environment fostered by Teleperformance is one that values teamwork, support, and employee wellbeing. By limiting in-office work to just two days a week, employees can save on commuting costs and manage daily expenses better, creating a more comfortable work-life balance. The company emphasizes the importance of balancing personal and professional life while still being part of a collaborative team.

Application Process

If you are interested in applying for this Customer Service Advisor position, ensure you highlight your relevant experience in customer service, communication, and any specific achievements that align with the job requirements. Being ready to provide examples of past customer interactions can be beneficial during the application and interview process. This position is suited for individuals driven to make a difference in the lives of customers looking for financial guidance, and offers an extensive support system to grow within the financial services sector.

This job offer was originally published on jooble.com